Receptionist

NHS Jobs; Haywards Heath; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs in Haywards Heath, United Kingdom, is seeking a reception-focused professional to provide on-site front desk support. You will greet clients, handle calls, and maintain confidentiality with discretion.

The role requires GCSE/CSE and NVQ2 or equivalent, plus PC and Microsoft Office skills. Strong communication, listening, and timekeeping are essential, with the ability to stay calm under pressure.

Qualifications

• Qualifications NVQ Level 2 (or equivalent) or a good standard of secondary education, including GCSE Grade C/4 or above.
• PC skills and knowledge of Microsoft Office software.
• Previous reception and switchboard experience.
• Experience of working with the public.
• Excellent communication skills.
• Ability to use own initiative.
• Ability to work in a confidential setting.
• Good listening skills.
• Excellent telephone manner.
• Ability to work under pressure.
• Good timekeeping.
• Ability to concentrate on specific tasks despite competing demands.
• Ability to cope with occasional exposure to distressing situations.
• Ability to deal with clients who may be distressed.
• Demonstrates support for the Trust's values and beliefs.
• Demonstrates an understanding of Human Rights principles in service delivery.
• Effective team working.
• Punctual and flexible when required.
• Knowledge & Experience Lived experience of mental health issues.
• Skills & Abilities Ability to keep accurate records (identified as both essential and desirable within the person specification).

Skills

Excellent communication skills

Ability to use own initiative

Ability to work in a confidential set

Good listening skills

Excellent telephone manner

Ability to work under pressure

Good timekeeping

Concentrate on tasks with competing DM

Cope with distressing situations

Deal with distressed clients

Education

NVQ Level 2 or equivalent

GCSE Grade C/4 or above

Tools

PC skills

Microsoft Office

Job description

Essential Criteria

• Qualifications NVQ Level 2 (or equivalent) or a good standard of secondary education, including GCSE Grade C/4 or above.
• PC skills and knowledge of Microsoft Office software.

Knowledge & Experience

• Previous reception and switchboard experience.
• Experience of working with the public.

Skills & Abilities

• Excellent communication skills.
• Ability to use own initiative.
• Ability to work in a confidential setting.
• Good listening skills.
• Ability to work as part of a multi-disciplinary team.
• Ability to keep accurate records.
• Excellent telephone manner.
• Ability to work under pressure.
• Good timekeeping.
• Ability to concentrate on specific tasks despite competing demands.
• Ability to cope with occasional exposure to distressing situations.
• Ability to deal with clients who may be distressed.

Values & Behaviours

• Demonstrates support for the Trust's values and beliefs.
• Demonstrates an understanding of Human Rights principles in service delivery.
• Effective team working.
• Punctual and flexible when required.

Desirable Criteria

• Knowledge & Experience Lived experience of mental health issues.
• Skills & Abilities Ability to keep accurate records (identified as both essential and desirable within the person specification).