Care Navigator P/T 28.25 hours

Leven & Beeford Medical Practice; Beverley; Presencial; GBP 19.000 - 23.000; Jornada completa

Descripción de la vacante

Leven and Beeford Medical Practice is seeking an experienced Care Navigator to support patients with care navigation and efficient reception/admin duties. You will be trained in EMIS and will work in a fast-paced NHS environment, using strong IT and communication skills to ensure accurate records and high-quality patient service.

The role requires excellent attention to detail, adaptability, and willingness to cover rota shifts as needed within the practice.

Formación

• Excellent IT and communication skills with attention to detail.
• EMIS experience is desirable; training will be provided.
• GCSE English and Maths are required.

Responsabilidades

• Provide care navigation and signpost patients to relevant services.
• Handle reception and administrative duties with high-quality service.
• Maintain EMIS and other practice systems; support IT and record-keeping.
• Assist with scanning, filing and routine admin tasks.
• Coordinate with nursing and practice teams for patient care.

Conocimientos

IT skills

Communication skills

Attention to detail

EMIS experience

Educación

GCSE English and Maths

Herramientas

EMIS

Descripción del empleo

We have an exciting opportunity for an experienced, enthusiastic and highly motivated Care Navigator to join our well-established and friendly practice.

You will be responsible for maintaining a high level of quality reception and administration duties. Experience of EMIS is highly desirable but not essential as training will be given.

Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. They must also be able to adapt easily to changes within the NHS and cope with the high level of demand of working in a fast paced environment.

The hours are on a set rota pattern;

MON 07.45 12.0013.00 18.00 9.25

WED08.00 13.0014.00 18.30 9.5

FRI 08.00 13.0014.00 - 18.30 9.5

There would also be an expectation for holiday / sickness cover, in line with all other receptionists working

Main duties of the job

• Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Using Care Navigation skills to signpost patients to other relevant services
• Deal with all general enquiries and explain procedures to patients and their families
• Various administrative duties such as scanning, photocopying and filing

We are looking for someone who will fit in with our traditional style friendly practice

About us

Leven and Beeford Medical Practice has a friendly team of staff who all go above and beyond to exceed patient expectations.

We have a Good CQC rating, with 'Outstanding' in Caring and 5 star feedback on I Want Great Care.

Job responsibilities

Job responsibilities:

Reception

• Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the practice, including recording visits by visitors andchecking their identification details
• Receiving androuting of patients consulting with members of the practice team
• Using CareNavigation skills to signpost patients to other relevant services
• Deal with allgeneral enquiries and explain procedures to patients and their families
• Advise patientsof relevant charges for private (non General Medical Services) services,accept payment and issue receipts for same.
• Patient notesand correspondence: retrieve and re-file paper records as required,ensuring strict alphabetical order is adhered to
• Arrange urgenttransport for patients attending secondary care services
• Liaise withDistrict Nursing, Health Visiting and other Primary Health Care Teamservices as requested
• Liaise withreception or other colleagues regarding unresolved or urgent problems
• Recordmessages (using the computerised practice note or email system asappropriate) for doctors, nursesand administrative staff.
• Helping newreception staff: induction, training and support to agreed standards

Administration

• To have athorough knowledge of all practice procedures.
• To work inaccordance with written protocols
• Printing notes summariesfor home visits
• Prepare listsfor all surgeries and clinics held as required
• Fax andphotocopy as requested
• Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed
• MaximisingPractice income from current QOF, LES, DES, commissioning contracts, etc
• Complywith information governance procedures

Appointments

• Processappointment requests from patients for current and future sessions bytelephone and in person
• Deal with homevisit requests. Enter requests for home visits onto the visit screen inEMIS, ensuring careful recording of all relevant details and wherenecessary refer to duty doctor
• Using your ownjudgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner

Computer

• Familiaritywith the Emis web computer system, as well as Clarity TeamNet and anyother systems used by the practice
• Liaise with ITfor any computer issues
• Registrationsof new patients
• Processpatients change of address on their records (have knowledge of practicearea).
• Action repeatprescription requests (by phone, on paper and online) in accordance with practiceprocedures and ensure that they are ready for collection by the patientwithin 48 hours of ordering
• Enter patientinformation on to the computer as required.
• Scanningletters and documents onto the system in line with practice procedures
• Undertakededuction and amendment requests

Telephone

• Have workingknowledge of telephone system, during and after hours.
• Cover for secretarywhen necessary
• Receive andmake telephone calls as required.Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery

Other Tasks

• Tidy aftersurgeries
• Ensure buildingsecurity have thorough knowledge of doors/windows/alarm.

o Open up premises at the start of theday when first to arrive, de-activate alarm and make all necessary preparationsto receive patients.

o When last to leave at the end of theday, ensure that the building is totally secured, internal lights are off andthe alarm activated.

• Deal with complaints in accordance with practice complaintsprocedure
• Make drinks forpartners and staff and ensure the kitchen is kept clean and tidy
• Being flexiblewith the working hours
• Deputising forother colleagues during annual or sickness leave
• Undertake anyother additional duties appropriate to the post as requested by thePartners or the practice manager or practice administrator or receptionsupervisor.

The above list of duties is not exhaustiveand may be subject to change as deemed necessary.

Confidentiality:

• In the courseof seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
• In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infection controlpolicy and published procedures. This will include:

• Using personal security systemswithin the workplace according to practice guidelines
• Identifying the risks involvedin work activities and undertaking such activities in a way that managesthose risks
• Making effective use of trainingto update knowledge and skills
• Using appropriate infectioncontrol procedures, maintaining work areas in a tidy and safe way and freefrom hazards
• Actively reporting of health andsafety hazards and infection hazards immediately when recognised
• Keeping own work areas andgeneral / patient areas generally clean, assisting in the maintenance ofgeneral standards of cleanliness consistent with the scope of the jobholders role
• Undertaking periodic infectioncontrol training (minimum annually)

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognizes the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work
• Participate inaudit where appropriate

Person Specification

Experience

• A minimum of 2 years Reception / Customer Service AND administration experience
• Experience of working in a GP practice
• Experience of working in primary care

Qualifications

• Good standard of education - GCSE Grade A to C in English and Maths
• General clerical skills
• Ability to multi-task
• Excellent interpersonal and communication skills