Receptionist

Audley Villages; Greenham; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Work–life balance

Competitive salary

Company pension 5%

28 days holiday

Food & drink discount 50%

Staff guest suites

Learning & development

Employee discounts portal

Healthcare plan

Refer a friend bonus

Free uniform

Résumé du poste

Audley Villages is seeking a Receptionist with dual responsibilities in restaurant service. You will deliver warm, professional customer care to owners and guests, manage reservations, and support hospitality events across our villages.

The role focuses on empathetic service, smooth communication with colleagues and residents, and maintaining high standards across reception and dining areas. A flexible shift pattern is expected.

Qualifications

• Experience taking reservations and handling enquiries in a courteous and friendly manner.
• Ability to effectively resolve complaints or issues.
• Ability to delegate duties to junior colleagues and develop them within their role.
• Be aware of all events planned and be able to advise.
• Good working knowledge of the local area and offsite facilities.
• Flexible approach to daily duties and shift patterns.
• Punctual and promote team spirit.
• Warm, professional and empathetic.

Responsabilités

• Provide Reception duties alongside Restaurant service as a Waiter/Waitress.
• Ensure the highest quality of service for Audley customers with customer-centred communication.
• Assist in creation and running of regular hospitality events at the village.

Connaissances

Reservations

Customer service

Complaint handling

Team collaboration

Description du poste

• This is a dual-role position, combining Reception duties with Restaurant service responsibilities as a Waiter/Waitress*.

• This is a dual-role position, combining Reception duties with Restaurant service responsibilities as a Waiter/Waitress*.

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’