Housekeeper

Audley Group; Hungerford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Company pension scheme

28 days holiday inclusive

Staff discounts

Guest suites at staff rates

Audley Academy training

Employee discount portal

Healthcare Cash Plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Village Housekeeper to ensure the village always looks its best. You’ll care for communal spaces, guest suites and owners’ homes, delivering the high standards we’re known for.

We value attention to detail, reliability, and the ability to work independently or as part of a team across the village, with full training provided. Audley offers a pension, generous holiday, staff discounts, and development through Audley Academy.

Qualifications

• Experience in housekeeping, domestic cleaning, hospitality or similar environment would be an advantage; training will be provided.
• Strong attention to detail and high cleanliness standards.
• Able to manage time effectively and work flexibly across different areas of the village.

Responsibilities

• Clean and maintain communal areas to a high standard.
• Provide housekeeping in owners' private homes including linen changes.
• Prepare and clean guest suites for arrivals.
• Support laundry services including washing, drying and ironing.
• Replenish supplies and use cleaning equipment safely.
• Identify and report maintenance issues and hazards.
• Respect owners’ homes and privacy at all times.
• Collaborate with the village team to create a welcoming environment.

Skills

Attention to detail

Time management

Customer service

Reliability

Teamwork

Independent working

Flexibility

Job description

The Role

As a Village Housekeeper, you’ll help ensure our village always looks and feels its best.

Your role will be varied. One day you might be looking after our beautiful communal spaces and guest suites, and the next providing a housekeeping service within an owner’s home.

You’ll take pride in the small details, build positive relationships with our owners and deliver the same high standards wherever you are working.

Your responsibilities will include:

• Cleaning and maintaining communal areas throughout the village to an exceptional standard.
• Providing professional housekeeping services within owners’ private homes, including cleaning, changing bed linen and general household tasks.
• Preparing and cleaning our guest suites, ensuring they are beautifully presented and ready for arriving guests.
• Supporting laundry services, including washing, drying, ironing and folding.
• Replenishing housekeeping supplies and ensuring cleaning equipment is used and stored safely.
• Identifying and reporting maintenance issues, hazards or damaged equipment.
• Respecting owners’ homes, belongings, privacy and individual preferences at all times.
• Working closely with the wider village team to create a welcoming and exceptional environment for owners and guests.

About You

You don’t necessarily need to have worked in a retirement village before. We’re looking for someone who genuinely cares about providing a great service and takes pride in doing a job well.

Previous experience in housekeeping, domestic cleaning, hospitality or a similar environment would be an advantage, although full training will be provided.

You’ll be:

• Friendly, approachable and comfortable building relationships with our owners.
• Reliable, trustworthy and respectful when working within someone’s home.
• Someone with excellent attention to detail and high standards of cleanliness.
• Organised and able to manage your time effectively.
• Happy working independently as well as part of a wider team.
• Flexible and willing to support different areas of housekeeping across the village.

What Can We Offer You?

• Work life balance
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays) – Pro rata according to the contract
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• We can provide you with training and our online Audley Academy will help you build your skills.
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ housekeeper