Waiter / Waitress

Audley Group; Royal Leamington Spa; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

28 days holiday (incl. bank holidays)

50% discount on food and drinks

Staff room discounts at village venues

Learning and development opportunities

Employee discount portal access

Healthcare cash plan

Job summary

Audley Villages in Royal Leamington Spa is seeking a Waiter/Waitress to deliver exceptional service in our on-site restaurant and bistro, serving Audley Owners and external guests with warmth and efficiency.

You will take reservations, seat guests, advise on menus, serve afternoon tea, promote village facilities, and support events while maintaining impeccable standards and presentation across the dining areas.

Qualifications

• Experience in hospitality and handling cash is preferred.
• A pride in your work and a proactive approach is essential.
• Strong communication skills and a professional appearance are important.
• Self-motivation and a standard-driven attitude are valued.
• Willingness to learn and develop within a luxury hospitality environment.
• Flexible, hands-on, and guest-focused with a smart, welcoming presentation.

Responsibilities

• Take reservations and seat guests.
• Advise on the menu and serve afternoon tea.
• Promote village amenities and our luxury spa to guests.
• Deliver a warm, seamless service to Audley Owners and external guests.
• Assist with guest suites service, respond to enquiries, and monitor stock levels.
• Help set up for events and maintain clean, tidy spaces.

Skills

Hospitality experience

Cash handling

Excellent communication

Can-do attitude

Organised approach

Self-motivated

Learn and develop

Customer service orientation

Job description

The Role:

The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we're serious about investing in our people's training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

As our Waiter / Waitress you'll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the exceptional food and surroundings at our restaurant and bistro will get a warm welcome and a smooth, seamless service.

Whether you're taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you'll deliver an exceptional service. You'll also help service our guest suites, answer owners' enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

The Ideal Candidate:

• Previous experience in hospitality and handling cash (preferably).
• Taking pride in everything you do is an essential quality for this role.
• A 'can do' attitude and an organised approach that ensures things get done.
• Excellent communication skills.
• Self-motivated and driven by standards and sales opportunities.
• Eager to learn and develop.
• Hands on and flexible approach to daily duties and shift patterns.
• Warm, professional and empathetic, as well as smartly turned out.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more

Audley Villages are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also 'DE&I policy/statement'