Hospitality and Restaurant manager

Audley Villages; Maidstone; Hybrid; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Work-life balance

Competitive salary

Company pension 5%

33 days holiday including bank

Staff discounts on food and drink

Staff guest suites nationwide

Learning and development opportunities

Retail discounts via portal

Healthcare plan

Refer a friend bonus

Uniform provided

Job summary

Audley Villages is seeking an Hospitality and Restaurant Manager (Operations Manager) to lead the village team and deliver outstanding service for owners and guests in a premium environment in Maidstone, UK.

You’ll be the village face, ensuring seamless operations, strong guest relations, and opportunities to grow the business while supporting the General Manager when needed.

Qualifications

• Food, beverage and leisure club management in a 4*+ hospitality environment.
• Ability to handle employee relations professionally and legally.
• Experience in people management including rota, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, control costs and handle procurement/invoicing.
• Project management experience for event planning (preferred).
• Hands-on and flexible to cover village needs.
• Warm, professional and empathetic leadership.

Responsibilities

• Lead and manage the team to ensure the highest quality of service for Audley Owners and external customers.
• Act as host and operator, building relationships and maximising business opportunities.
• Deputise for the General Manager in their absence and ensure village procedures and policies are followed.

Skills

Hospitality management

People management

Rota management

P&L management

Event planning

Customer-focused leadership

Budgeting / Procurement

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Mayfield Villages, Elysian Residences and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

The Hospitality and Restaurant Manager, known internally as our Operations Manager is an integral part in the smooth running of Audley villages. You’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.

You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

The Ideal Candidate:

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’