Receptionist

metropolitan gaming; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Travel discounts

Retail discounts

Wellbeing discounts

Company pension scheme

Life insurance cover

Food discount on beverages

Season ticket loan

Cycle to work scheme

Refer a friend bonus

Job summary

Metropolitan Gaming in London is seeking a Receptionist to greet guests, handle queries and ensure a welcoming, efficient experience across venues.

On a 24/7 trading schedule, you will log telephone calls and other communications, engaging with guests and explaining the benefits of player rewards as part of sign-up demonstrations.

Qualifications

• Greet customers and respond to inquiries.
• Explain player rewards benefits and assist with sign-ups.
• Log and route telephone calls and other communications.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the user rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

Skills

Customer service

Communication skills

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

Main Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the user rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

Service Behaviours

Our Receptionists are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Receptionists will spend a large portion of their shift on their feet working directly with the public.