Veterinary Receptionist

CVS Vets; Scarborough; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

National Minimum Wage salary

Five weeks annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist at our Scarborough practice. You will manage incoming calls, book appointments, greet clients, handle insurance forms, and process payments with professionalism.

Hours are 40 per week (with potential for part-time consideration). Pattern is Monday–Friday 08:30–18:30, plus a Saturday rota; enjoy five weeks' annual leave, staff discounts, and an Employee Assistance Programme as part of our supportive CVS Vets team.

Qualifications

• Previous receptionist experience is essential.
• Experience in a veterinary setting is a bonus.
• Strong communication skills with empathy.
• Excellent customer service and teamwork.
• Proficient with Microsoft Office and databases.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Answer queries by phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a welcoming reception.
• Process and manage insurance forms.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy to clients while maintaining professionalism.
• Organise patient records using the in-house system.
• Coordinate with other veterinary practices to address needs.
• Handle debt and refunds communications as needed.
• Ensure every client feels welcomed and valued.

Skills

Reception experience

Veterinary setting experience

Excellent communication

Empathy

Customer service

Microsoft Office / databases

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Cundall & Duffy Veterinary Centre, we make pets a priority every day!

Role Details:

Location: 156 Falsgrave Road, Scarborough, YO12 5BE

Contract: Permanent

Hours: 40 hours per week, but would be open to considering part-time applications. let us know on your application!

Shift Pattern: Monday – Friday on a varied shift pattern between 08.30 – 18.30, with a share in the Saturday 08.45 – 12.15 rota

Discover Our Practice:

Get a glimpse of what makes us special: Cundall & Duffy Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.