Receptionist

Coast and Vale Learning Trust; Greater London; On-site; GBP 27,000 - 28,000; Part time

Job summary

Lilian Baylis Technology School in London seeks a proactive Business Support Assistant (Receptionist) to be the friendly face of the school. You will welcome staff, parents, visitors, and students, maintaining a safe environment and handling inquiries with professionalism.

As the first point of contact, you will support administration, manage communications, and assist with student files, uniform sales, and basic first aid.

Qualifications

• Proven experience in customer service and managing a busy front-of-house or office reception.
• Outstanding written and verbal communication skills, with the ability to handle sensitive matters with tact and confidentiality.
• Strong IT literacy (Microsoft Office and Google Drive) with excellent multitasking abilities.

Responsibilities

• Frontline Welcome & Security: greet visitors, manage identity badges, oversee sign-ins, and maintain reception security and Inventry system.
• Communication & Switchboard: handle calls, manage emails, monitor voicemail, and coordinate school-wide messages.
• Student & Admin Support: manage Free School Meals processing, student files, mail, and admin tasks.
• School Sales: handle sale and record-keeping of uniforms and recreational equipment.
• First Aid & Welfare: provide first aid and contact parents when needed.

Skills

Customer service

Front-of-house reception

IT literacy

Confidentiality/tact

Tools

Inventry system

Job description

LILIAN BAYLIS TECHNOLOGY SCHOOL

“Outstanding”

OfSTED 2023

Required: Term-Time Only (39 weeks per year)

Salary: Scale 3, Points 5-6 (£26,857-£27,240 actual salary)

Hours: 35 hours per week (Monday-Friday)

“This is a very happy and caring school. Leaders know pupils and their families well. One pupil, typical of many, described the school as ‘home.’” (OFSTED 2023)

Lilian Baylis Technology School is a vibrant, mixed 11-18 inner-city school located in Vauxhall, Lambeth. As a multicultural community school, we take pride in our diversity and strive to ensure every student and family feels valued, supported, and represented.

We are seeking a highly motivated and personable Business Support Assistant (Receptionist) to serve as the face and voice of our school. As the first point of contact for staff, parents, visitors, and students, you will play a vital role in upholding our welcoming, professional, and safe environment.

Key Responsibilities

• Frontline Welcome & Security: Provide a warm, efficient greeting for visitors, manage identity badging, oversee supply staff sign-ins, and maintain reception security and the Inventry system.

• Communication & Switchboard: Promptly handle incoming telephone calls, manage switchboard emails, monitor voicemail messages, and coordinate school-wide text and email communications.

• Student & Admin Support: Manage Free School Meals processing, student files, mail distribution, and administrative tasks.

• School Sales: Handle the sale and record-keeping of school uniforms and recreational equipment.

• First Aid & Welfare: Provide first aid care to unwell students (training provided if required) and contact parents or carers when necessary.

What We Are Looking For

• Proven experience in customer service and managing a busy front-of-house or office reception.

• Outstanding written and verbal communication skills, with the ability to deal with sensitive matters using tact, diplomacy, and confidentiality.

• Strong IT literacy (Microsoft Office and Google Drive) with excellent multitasking abilities.

• A proactive, adaptable mindset with a commitment to high standards, safeguarding, and equal opportunities.

We offer a supportive working environment, extensive CPD opportunities, and the chance to be an integral part of an inclusive, success-driven school community.