Receptionist

DoubleTree by Hilton Woking; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Staff rate discounts

Birthday day off

Wellbeing support

Meal on duty

Career development

Health benefits

Pension & Life Assurance

Discounts in F&B Outlets

Job summary

DoubleTree by Hilton Hotel London – Victoria is seeking a friendly Receptionist to deliver warm welcomes and efficient service from arrival to departure. You’ll handle guest check-ins and check-outs, answer enquiries, and coordinate with other teams to ensure a smooth stay.

We value clear communication and a professional appearance. Previous front office or customer-facing experience is preferred, with good English; successful candidates will thrive in a fast-paced, guest‑focused environment.

Qualifications

• Previous experience in Front Office, Reception or customer-facing role preferred.
• Good command of English required.
• Friendly, confident and professional demeanor.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle enquiries and payments.
• Coordinate with other departments to ensure guest satisfaction.
• Respond to guest concerns in a professional manner.

Skills

Customer service

Communication skills

English proficiency

Job description

DoubleTree by Hilton Hotel London – Victoria

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world‑class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

DoubleTree by Hilton Hotel London – Victoria is a contemporary 4-star property featuring 251 bedrooms, including 7 elegant suites. Perfectly situated opposite Victoria Station, it offers unmatched access to London’s top attractions, from Buckingham Palace and Westminster Abbey to the West End. Terminus Kitchen & Bar serves modern European cuisine, while the stylish bar and lounge provide relaxed spaces to unwind. With its prime central location, the hotel combines comfort, style, and convenience ideal for both business and leisure stays.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Us?

We Believe Great People Deserve Great Perks

• Exclusive hotel discounts within the Crimson Hotel Group.
• Staff rate discounts Hilton worldwide.
• Extra Day Off for Your Birthday – Because your day matters.
• Employee Assistance Programme and wellbeing.
• Free refreshments and freshly cooked meals while on duty.
• Learning and development opportunities for career progression.
• Health Benefit schemes.
• Recognition and reward schemes.
• Pension Scheme & Life Assurance.
• Discounts in our F&B Outlets.

What your day will look like?

As a Receptionist, you’ll be at the heart of the guest experience, providing a warm, friendly and professional welcome from arrival through to departure. Your key duties will include guest check-ins and check-outs, handling enquiries and payments, managing guest requests and providing helpful information throughout their stay. You’ll work closely with other departments to ensure every guest receives a smooth, personalised and memorable experience. You’ll also respond to guest enquiries and handle any guest concerns in a professional and efficient manner.

The Person

We’re looking for someone with a genuine passion for hospitality and a commitment to delivering exceptional guest service. You’ll be friendly, confident and approachable, with excellent communication skills and a positive can-do attitude. You’ll be organised, attentive to detail and able to remain calm and professional in a busy Front Office environment. Previous experience in a Front Office, Reception or customer-facing role is preferred, along with a good command of English and a professional appearance.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.