Receptionist

Dominus; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount across Hilton brands

Free hotel stay with dinner, bed and a

Additional annual leave

Impact Day

Career development across Dominus

Staff events

Employee Assistance Program

Travel Ticket Loan

Cycle To Work Scheme

Refer A Friend

Collaborative culture

Job summary

Curio Collection by Hilton is seeking a Front Office Receptionist for its Lost Property hotel in London. You will welcome guests, handle transactions, provide local insights, and ensure a friction-free stay from arrival to departure.

Responsibilities include balancing accounts, assisting with guest services, and maintaining data accuracy, with cleaning duties and handovers as needed. A calm, proactive hospitality approach is essential.

Qualifications

• Strong communication skills across channels.
• Excellent interpersonal and customer relation skills.
• Proven ability to handle guest requests with discretion.

Responsibilities

• Check-in and check-out of guests efficiently.
• Balance guest accounts and manage payments.
• Assist guests with local information and requests.
• Maintain room and front desk accuracy and data integrity.
• Complete required admin tasks and handovers.

Skills

Strong communication

Excellent interpersonal skills

Customer service experience

Hygenic and attentive

Tools

OnQ PMS/PEP

Job description

About the hotel

Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.

Located on Ludgate Hill, just on the corner of St Paul’s cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.

Found restaurant has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won Boutique Hotel of the Year in London title at the Travel & Hospitality Awards 2024.

What we offer

• Staff rate across all Hilton brands and across the Dominus hotel portfolio
• Your Inspirational Stay - a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Additional annual leave entitlement based on length of service
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme – get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About the role

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

The Front Office Receptionist is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and it's guests, as well and completing a number of administrative and preparation duties.

You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. We believe our people are the key to excellent service delivery and our success depends on them.

Key responsibilities

People

• Extends an efficient and welcoming experience both upon arrival and departure.
• Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
• Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.
• To seek ways to maintain, improve and effectively work within the Front of House teams.

Quality

• Ensures that data accuracy standards are followed
• Adheres to the correct procedures on acceptance of payment cards and cash.
• Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
• To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front Office Manager.
• To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
• To be fully conversant with the Hotel Emergency and Evacuation procedures.

Profit

• Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
• Maximizes occupancy and uses up‑selling techniques to promote the hotel.

About you

• Previous experience ideally within an upmarket hotel environment is desirable
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• An empathetic and a professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one's own time
• OnQ PMS/PEP knowledge would pose a great advantage but not a mandatory requirement