Reception Supervisor

Dominus; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff rate across Hilton brands

Impact Day

Development opportunities

Staff events

Employee Assistance Program

Cycle To Work

Refer A Friend

Job summary

The Derby London City, Curio Collection by Hilton in London is seeking a Reception Supervisor to lead the Front Desk team and ensure professional, high-standard guest service.

You will mentor the team, manage inquiries and complaints, and support revenue through upselling while maintaining brand standards and smooth guest journeys.

Qualifications

• Previous front office or reception experience in a hotel.
• Ability to lead a team and manage shifts.
• Strong communication and guest-relations skills.
• Proactive, organized and customer-focused.

Responsibilities

• Supervise daily Front Desk operations and maintain high service standards.
• Train and develop reception team and ensure clear communication.
• Foster cross-department collaboration for seamless guest journeys.
• Lead shift briefings and coordinate VIP arrivals and events.
• Upsell and drive revenue at the Front Desk; ensure accurate billing.

Skills

Front Office

Reception

Communication skills

Team motivation

Hospitality

Hilton experience

Tools

PMS Opera

Job description

Join The Derby London City, Curio Collection by Hilton

The Derby London City, Curio Collection by Hilton is part of a portfolio of award-winning hotels owned by Dominus and managed by Dominus Hospitality. The hotel opened in April 2026 and joins Hilton’s prestigious Curio Collection in the UK, a global set of remarkable upper upscale hotels handpicked for their unique character and personality - each one a part of the fabric of the city it calls home.

In the heart of London’s historic financial district, “The Derby” resonates with charm and sophistication. The name, inspired by the iconic bowler hat – affectionately known as a “Derby” – pays homage to the City’s storied banking heritage.

The Derby offers 234 contemporary bedrooms, including 13 suites with panoramic city views. Guests can enjoy modern British dining with a twist at Rycrofte’s Restaurant, Coffee House and Bar, with options for private dining. The hotel also features boardroom-style meeting spaces for 10–20 delegates, fully equipped with the latest technology, all in the heart of London’s Square Mile.

What we offer

• Staff rate across all Hilton brands and across the Dominus hotel portfolio
• Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme – get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About The Role

As Reception Supervisor you will ensure that all Receptions duties are carried out as laid out in the shift procedure. You will always ensure that, a professional and efficient manner is displayed and that all enquiries, comments and complaints are handled courteously and set standards. Provide mentoring, coaching and regular feedback to improve team member performance and that the team reaches their departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as SALT scores.

Key Responsibilities

• Supervise daily Front Desk operations, ensuring a professional, welcoming environment and consistently high service standards.
• Support training, inductions, and ongoing development of the reception team, leading by example in professionalism and reliability.
• Foster strong working relationships across departments to ensure seamless guest journeys.
• Lead shift briefings, attend meetings, and ensure clear communication of VIP arrivals, special events, and operational priorities.
• Deliver exceptional guest experiences by handling requests and complaints promptly and acting on guest feedback in line with brand standards.
• Maintain excellent knowledge of rooms, rates, promotions, and hotel facilities, promoting these confidently to guests.
• Drive revenue through proactive upselling and a sales-focused approach at the Front Desk.
• Ensure accurate billing, cash handling, and compliance with financial procedures.
• Maintain high standards of cleanliness, safety, and presentation across the reception and lobby areas.
• Support forecasting, stock control, shift handovers, and general operational planning.

About You

• Previous experience in a Front Office or Reception role within a hotel, with experience taking responsibility for a shift, area or team.
• Confident and approachable, with strong communication skills and the ability to support and motivate others.
• Passionate about delivering exceptional guest experiences, with the confidence to handle feedback and resolve issues effectively.
• Organised, proactive and solutions-focused, with the ability to remain calm and prioritise in a busy environment.
• Professional, reliable and flexible, with a hands-on approach and strong attention to detail.
• Confident using hotel systems and technology; previous Hilton experience would be an advantage.

Ready to be part of something remarkable?

If you are passionate about hospitality, creativity, and delivering exceptional guest experiences, we would love to hear from you.