Guest Service Agent - Receptionist (Casual)

Dominus; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Impact Day

Additional annual leave based on years

Development opportunities across Domin

Staff events and recognition

Employee Assistance Program (EAP)

Collaborative team culture

Job summary

Dominus Group, a London-based property developer, is seeking a friendly Guest Services Agent for Hampton by Hilton London City. You will welcome guests, handle reservations and inquiries, process payments, and ensure a smooth, memorable stay.

You'll manage shift tasks, assist the dining service in line with local laws, and support the team to deliver outstanding service in a busy hotel setting.

Qualifications

• Previous reception experience, ideally in a hotel.
• Excellent written and spoken communication.
• Strong interpersonal and customer-relations abilities.
• High attention to detail and accuracy.
• Ability to work autonomously and take initiative.

Responsibilities

• Handle telephone enquiries, reservations, invoices and payments.
• Conduct end-of-shift banking and prepare for the next shift.
• Assist other Guest Services Agents in operations and food prep per local laws.
• Ensure food and beverage procedures comply with Hampton by Hilton standards.
• Complete security checks, breakfast setup and basic cleaning tasks.

Skills

Guest services

Communication

Interpersonal skills

Attention to detail

Calm under pressure

Tools

OnQ PMS/PEP

Job description

Dominus Group, the London-based property developer and investment group, operates Hampton by Hilton London City in the historic Aldgate.

Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group. The hotel is a stone's throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.

The property opened with 129 guestrooms and grew to 278 guestrooms in late 2023.

What we offer

• Impact Day, paid day to support your charity of choice
• Additional annual leave entitlement based on length of service
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About the role

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you'll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead as well as assisting other Guest Services Agents in operating and preparing food to local food safety laws and to Hampton by Hilton specifications, ensuring our guests have a memorable dining experience. Ensuring food and beverage procedures and standards are adhered to and complies with local and hotel licencing laws.

You'll also be responsible to complete a number of administrative and preparation duties. This could include security checks around the hotel, setting up of service areas (such as breakfast), and basic cleaning tasks. You'll also handle cash/credit transactions and complete/ support in completing, cash/card reconciliation for the hotel.

About you

The successful candidate will have previous reception experience ideally within a hotel environment. Experience with OnQ PMS/PEP is advantageous.

• Excellent written and spoken communication skills
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy - great at managing one's own time
• As you may be working alone, or as part of a small team, it's important you also work well under your own initiative