Concierge

Graduate Programs; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Discount platform access

Auto enrolment into pension

Regular social events

Wellbeing champions

Job summary

The Londoner is seeking a Concierge to join our 5 Star Luxury Hotel team in London. You will support guests with taxi bookings, reservations and general inquiries, while ensuring The Londoner standards are upheld at all times.

Ideal candidates have current concierge experience in a 5-star hotel environment, strong local area knowledge, and excellent communication skills. A valid UK driving license is required to assist guests efficiently.

Qualifications

• Experience as a concierge in a 5-star hotel, preferably in London.
• Strong guest service orientation with a friendly, proactive attitude.
• Excellent communication skills, both verbal and written.
• Hold a valid UK driving license and local area knowledge.

Responsibilities

• Assist guests with taxi bookings, reservations and general inquiries.
• Deliver The Londoner standards at all times.
• Provide local recommendations and information to guests.

Skills

Concierge experience

Guest service

Local area knowledge

Excellent communication

UK driving license

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first "Super Boutique" hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture

We are currently recruiting for a Concierge to join our Concierge Team at The Londoner our 5 Star Luxury Hotel.

Overview:

• An Amazing opportunity has arisen to join our 5 Star Luxury Hotel The Londoner as a Concierge team member.
• The role of Concierge is an integral role and key to the success of The Londoner Concierge team.
• As Concierge you will support and offer excellent concierge services to our guests during their stay.
• You will be responsible for assisting our guests with taxi bookings, reservations, and general enquiries.
• You will be expected to deliver The Londoner standards at all times.

About You:

• Current concierge experience within a 5 Star hotel environment within London.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Hold a valid UK driving license.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels

• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary