Receptionist

ISS; Greater London; Presencial; GBP 21 000 - 30 000; Tempo integral

Resumo da oferta

ISS is seeking a proactive Front of House/Receptionist in Greater London to welcome clients and visitors, manage enquiries and bookings, and support events while coordinating with security and facilities teams. The role emphasizes discretion, professionalism, and delivering a high standard of service in a busy workplace.

We value strong communication, relationship-building and office software skills, with a focus on maintaining confidential information and a welcoming, efficient reception area.

Qualificações

• Previous experience within a reception, customer service or administrative role.
• Natural host who can make visitors, customers and colleagues feel welcome.
• Proactive and professional approach to customer service.
• Strong relationship-building and communication skills.
• Ability to work within a highly confidential environment.
• Strong organizational skills with excellent attention to detail.
• Good working knowledge of Microsoft Office applications.
• First Aid and IOSH certification are desirable, although training will be provided.

Responsabilidades

• Deliver a welcoming, professional and first-class front of house experience for clients, visitors and colleagues.
• Act as the main point of contact for enquiries, telephone calls and room bookings.
• Manage visitor registration, access procedures and delegate pass preparation in line with site security requirements.
• Support workplace events and assist the onsite management team with high-profile activities and initiatives.
• Build positive relationships with clients and visitors, understanding and responding to individual requirements.
• Conduct workplace inspections, reporting faults, safety concerns and service issues promptly.
• Maintain reception areas, booking systems and visitor management platforms to a high standard.
• Collaborate with workplace experience, security and wider operational teams to promote a positive workplace environment.

Conhecimentos

Reception

Customer service

Communication

Relationship building

Organization

Attention to detail

Confidentiality

Ferramentas

Microsoft Office

Descrição da oferta de emprego

We are looking for a customer-focused individual who is passionate about creating positive first impressions and building strong relationships.

The successful candidate will support workplace initiatives, events and operational activities while ensuring high standards of service, security and administration are maintained at all times.

Key Responsibilities

• Deliver a welcoming, professional and first-class front of house experience for clients, visitors and colleagues.
• Act as the main point of contact for enquiries, telephone calls, room bookings and visitor requests.
• Manage visitor registration, access procedures and delegate pass preparation in line with site security requirements.
• Support workplace events and assist the onsite management team with high-profile activities and initiatives.
• Build positive relationships with clients and visitors, understanding and responding to individual requirements.
• Conduct workplace inspections, reporting faults, safety concerns and service issues promptly.
• Maintain reception areas, booking systems and visitor management platforms to a high standard.
• Collaborate with workplace experience, security and wider operational teams to promote a positive workplace environment.

Requirements

• Previous experience within a reception, customer service or administrative role.
• A natural host who can make visitors, customers and colleagues feel welcome.
• A proactive and professional approach to customer service.
• Strong relationship-building and communication skills.
• Ability to work within a highly confidential environment.
• Strong organisational skills with excellent attention to detail.
• Good working knowledge of Microsoft Office applications.
• First Aid and IOSH certification are desirable, although training will be provided.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), gender, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.