Post Room Operative

ISS; Reading; On-site; GBP 18,000 - 23,000; Full time

Job summary

ISS is seeking a Post Room Operative to support daily mail and facilities operations at our Reading site. You will handle incoming mail, courier packages, print room tasks, and front-of-house duties to keep the workplace running smoothly.

A proactive, organised candidate with good planning and attention to detail will thrive, coordinating deliveries, managing multiple tasks, and providing excellent service to building occupants.

Qualifications

• Previous experience in post room, mail room or facilities environment.
• Experience supporting office operations or facilities activities.
• Experience coordinating deliveries or event support activities is advantageous.
• Ability to manage multiple tasks simultaneously.
• Strong planning and prioritisation skills.
• High attention to detail and accuracy.

Responsibilities

• Receive, sort, process, and distribute incoming mail and parcels.
• Prepare and dispatch outgoing mail, courier packages, and recorded deliveries.
• Coordinate parcel collections and deliveries with external courier providers.
• Track, record, and maintain accurate documentation for incoming and outgoing mail.
• Investigate and resolve delivery issues or discrepancies promptly.
• Support day-to-day print room activities, including printing, copying, scanning, laminating, and binding requests.
• Monitor post room and print room equipment, supplies, and consumables, arranging service visits where required.

Skills

Multitasking

Planning & prioritisation

Attention to detail

Microsoft Office

Customer service

Facilities/operations support

Tools

Microsoft Office

Job description

We are seeking a Post Room Operative to play a key role in supporting the day-to-day operations of the facility, ensuring the efficient management of post room services and providing high standards of customer service to building occupants., We are looking for an adaptable and organised individual who can support multiple workplace functions, including post room, print room, front of house, workplace services, room setups, events, and building operations as business needs require., Manage the daily operation of the post room.

Key responsibilities

• Receive, sort, process, and distribute incoming mail and parcels.
• Prepare and dispatch outgoing mail, courier packages, and recorded deliveries.
• Coordinate parcel collections and deliveries with external courier providers.
• Track, record, and maintain accurate documentation for incoming and outgoing mail.
• Investigate and resolve delivery issues or discrepancies promptly.
• Support day-to-day print room activities, including printing, copying, scanning, laminating, and binding requests.
• Monitor post room and print room equipment, supplies, and consumables, arranging service visits where required.

Qualifications

• Previous experience within a post room, mail room, facilities management, workplace services, customer service, or similar environment.
• Experience supporting office operations, workplace services, or facilities activities is desirable.
• Experience coordinating deliveries, mail services, or event support activities is advantageous.
• Ability to manage multiple tasks simultaneously.
• Strong planning and prioritisation skills.
• High attention to detail and accuracy.
• Competent in Microsoft Office applications including Outlook, Word, and Excel.
• Familiarity with visitor management, room booking, and facilities management systems is advantageous.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.