Post Room Operative

ISS World; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

ISS UK Limited is seeking a diligent Post Room Operative to support day-to-day facility operations, ensuring efficient post room management and high-quality customer service for building occupants.

The role encompasses post room, print room, front of house and events support, requiring adaptability, organisation and strong multitasking to meet business needs.

Qualifications

• Previous experience in post room, mail room, facilities or similar environment.
• Experience supporting office operations or workplace services is desirable.
• Experience coordinating deliveries or events is advantageous.
• Ability to manage multiple tasks simultaneously.
• Strong planning and prioritisation skills.
• High attention to detail and accuracy.
• Competent in Microsoft Office applications including Outlook, Word and Excel.
• Familiarity with visitor management, room booking and facilities systems is advantageous.

Responsibilities

• Manage the daily operation of the post room.
• Receive, sort, process, and distribute incoming mail and parcels.
• Prepare and dispatch outgoing mail, courier packages and recorded deliveries.
• Coordinate parcel collections and deliveries with external courier providers.
• Track, record, and maintain accurate documentation for incoming and outgoing mail.
• Investigate and resolve delivery issues or discrepancies promptly.
• Support day-to-day print room activities, including printing, copying, scanning, laminating and binding.
• Monitor post room and print room equipment, supplies and consumables, arranging service visits where required.

Skills

Customer service

Multitasking

Planning

Attention to detail

Microsoft Office

Education

No formal degree required

Tools

Outlook

Word

Excel

Job description

We are seeking a Post Room Operative to play a key role in supporting the day-to-day operations of the facility, ensuring the efficient management of post room services and providing high standards of customer service to building occupants.

Job Description

We are looking for an adaptable and organised individual who can support multiple workplace functions, including post room, print room, front of house, workplace services, room setups, events, and building operations as business needs require.

Key Responsibilities

• Manage the daily operation of the post room.
• Receive, sort, process, and distribute incoming mail and parcels.
• Prepare and dispatch outgoing mail, courier packages, and recorded deliveries.
• Coordinate parcel collections and deliveries with external courier providers.
• Track, record, and maintain accurate documentation for incoming and outgoing mail.
• Investigate and resolve delivery issues or discrepancies promptly.
• Support day-to-day print room activities, including printing, copying, scanning, laminating, and binding requests.
• Monitor post room and print room equipment, supplies, and consumables, arranging service visits where required.

Professional and Personal Competencies/Qualifications

• Previous experience within a post room, mail room, facilities management, workplace services, customer service, or similar environment.
• Experience supporting office operations, workplace services, or facilities activities is desirable.
• Experience coordinating deliveries, mail services, or event support activities is advantageous.
• Ability to manage multiple tasks simultaneously.
• Strong planning and prioritisation skills.
• High attention to detail and accuracy.
• Competent in Microsoft Office applications including Outlook, Word, and Excel.
• Familiarity with visitor management, room booking, and facilities management systems is advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.