Host

Edwardian Group; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Free meals daily

Employee discount

Annual guest night stays

Promotional opportunities

Pension scheme

Wellbeing support

Learning platform

Job summary

Edwardian Hotels London invites hospitality professionals to join the May Fair Kitchen as a Host/Hostess. You will assist with reservations and table allocations, ensuring seamless service and a warm welcome for all guests.

You will handle VIP bookings and communicate guest needs to the bar team, delivering impeccable service with attention to detail. This role requires experience in a high-end beverage-led operation, fluency in English, and strong customer service skills.

Qualifications

• High-end beverage-led operation experience required.
• Proficient with OpenTable, Adecco and Micros.

Responsibilities

• Assist reservations and table allocations to ensure seamless service.
• Provide warm welcome to guests and seat them promptly; communicate needs to bar operations team.
• Handle VIP bookings and special requests.
• Maintain high level of service and attention to detail.

Skills

Hospitality experience

Customer service

Attention to detail

English fluency

Tools

OpenTable

Adecco

Micros

Job description

Join the UK’s most dynamic collection of hotels and restaurants.

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Host/ Hostess to join the May Fair Kitchen at our 5 Star hotel The May Fair.

Overview:

• An amazing opportunity to join the team in the May Fair Kitchen as a Host/ess.
• As a Host/Hostess you will be responsible for supporting the team and operation with reservations and table allocations, ensuring the service and operation remains seamless.
• . You will ensure that a warm welcome is provided to all guests, that they are seated quickly and that there needs are identified and communicated to the bar operations team.
• This role will also involve dealing with VIP bookings and special requests.
• You will ensure that a high level of service and attention to detail is delivered at all times.

About You:

• Previous experience of working in a high-end beverage led operation is essential as a Host/Hostess.
• You will be competent with IT applications such as Open table, Adecco and Micros.
• Be able to demonstrate excellent attention to detail and customer service skills.
• An Impeccable command of English both written and spoken.
• A passion for food and beverage and a desire to provide impeccable service.

Our Benefits Package:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beveragesprovideddaily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

• In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.