Receptionist

Front Office; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays

Wellbeing credits

Cycle to work

Parental leave

Training programs

Social events

Free meals

On-site parking

Uniforms

Job summary

The Athenaeum is a luxury hotel in London seeking a Hotel Receptionist to create a warm, seamless arrival and departure experience for guests. You will manage check-ins/outs, handle reservations, and respond to guest inquiries with composure and attentiveness.

Join a family-owned business that values individuality and provides a comprehensive benefits package, training opportunities, and staff wellbeing support to help you deliver exceptional guest service daily.

Qualifications

• Strong customer service focus and a welcoming manner.
• Excellent attention to detail and accuracy.
• Ability to remain calm under pressure and handle guest requests smoothly.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and room allocations.
• Answer guests’ enquiries and address any issues during their stay.

Skills

Customer service

Attention to detail

Calm under pressure

Job description

The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.

With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day.

As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued, and our teams feel supported, trusted and proud of the experience they create together.

As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel’s front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.

Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests’ enquiries, and address any issues that guests might experience during their stay.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.