Receptionist

Vets for Pets; Filton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

20% staff discount at Vet Group, Pets@

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Vets for Pets in Filton, United Kingdom, is seeking a Veterinary Receptionist to join a friendly team. The role focuses on delivering excellent client care, supporting the clinical team, and creating a welcoming experience for pets and their owners.

You will be the first point of contact, handle bookings and payments, and use the online booking system to coordinate daily operations. This full-time position includes a varied rota and a client-centered environment.

Qualifications

• Friendly, welcoming demeanor for client interactions.
• Ability to provide accurate guidance by staying up to date with practice services.
• Calm, attentive approach with strong client focus.
• Enthusiasm and genuine passion for customer service and animal care.
• Emotional resilience to support clients through difficult moments and joyful milestones.
• Positive, engaging personality to create a warm atmosphere in the practice.

Responsibilities

• Greet clients and pets warmly and act as the first point of contact.
• Build strong relationships with clients, their pets, and colleagues.
• Ensure visits are positive and clients feel supported and confident to return.
• Provide guidance and information about services offered by the practice.
• Manage payments and confidently book future appointments.
• Coordinate day-to-day running of the practice using the online booking system.

Skills

Customer service

Interpersonal skills

Cash handling

Tools

Online booking system

POS system

Job description

An exciting opportunity has arisen at Filton Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team.

If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you.

What your typical day will look like:

• Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and your colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear, accurate information
• Managing payments and confidently booking future appointments
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential

This is a full time role working 38.75 hours per week. Your rota will be - Monday 8.00-16.00, Tuesday off, Wednesday 8.00-18.00, Thursday 9.00-19.30, Friday 9.00-19.30, One in every 4 Saturdays 8.45-16.15.

The attributes we’re looking for:

• A friendly, welcoming manner - you’ll be the first point of contact for clients and their pets
• The ability to provide accurate guidance by staying up to date with practice services and additional offerings
• A calm, attentive approach with a strong focus on client needs
• Enthusiasm, drive, and a genuine passion for customer service and animal care
• Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy’s first visit
• A positive, engaging personality that helps create a warm and welcoming atmosphere within the practice

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: BS34 7BQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!