Receptionist

Hand Picked Hotels Ltd; Fawkham Green; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Service charge

28 days holiday

Uniform provided

Meals on shift

Free onsite parking

Employee Assistance Programme

Pension

Staff discounts

Job summary

Hand Picked Hotels Ltd in Kent is seeking a Receptionist at Brandshatch Place Hotel & Spa to greet guests, check them in and out, and deliver exceptional service. The role is full-time, 40 hours per week, 5 days out of 7, with a salary starting at £13.50 per hour plus service charge and benefits.

You will join a supportive Front Office team, work across luxury hotel operations, and contribute to memorable guest experiences in a picturesque countryside setting near London.

Qualifications

• Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
• Proficient computer skills and experience with hotel reservation systems, preferably Opera.
• Excellent communication and customer service abilities.

Responsibilities

• Greet guests and check them in/out with warmth and efficiency.
• Assist guests with inquiries and requests to ensure a memorable stay.
• Collaborate with Front Office team to maintain high standards of service.
• Handle reservations and room changes using Opera PMS.

Skills

Front office experience

Customer service

Microsoft Office

Tools

Opera PMS

Job description

Hand Picked Hotels

Receptionist – Brandshatch Place Hotel & Spa
Location: Longfield, Kent, DA3 8NQ
Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Receptionist at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels.
Tucked away in the scenic Kent countryside, yet just moments from London, Brandshatch Place Hotel & Spa offers a workplace where heritage and genuine hospitality come together. Joining our team means being part of a venue known for delivering exceptional conferences, executive retreats, and unforgettable occasions.
As a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Brandshatch Place Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive.

In this role, you’re not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued.

You will thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa and gym access (*where available, restrictions apply at some venues).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
• Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality.

Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.