Support Services Administrator

CITB; Renfrew; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free onsite lunch

Free onsite parking

25 days holiday + bank holidays

3 additional days Christmas shutdown

Generous pension scheme (up to 9% of 


Life assurance (4x salary)

2 paid volunteering days per year

Professional development & funded培训

Job summary

CITB in Inchinnan, Scotland, is seeking a proactive Support Services Administrator to join our team in Inchinnan. You will be at the heart of our training operations, delivering excellent customer service to learners, colleagues and visitors and ensuring smooth administrative processes.

The role requires careful planning, accurate data handling, and the ability to work with multiple teams across the college.

Qualifications

• SVQ/NVQ level 3 in Business Admin or Customer Services or relevant background experience.
• Minimum of National Level 4/5 Maths and English (or equivalent).
• Experience with Microsoft Office applications.

Responsibilities

• Provide timely and efficient customer service to stakeholders.
• Accurately complete administrative tasks and maintain records to support training delivery.
• Plan activities and prioritise workloads to meet deadlines.
• Upload learner requirements to internal systems to enable progression within set timescales.
• Use internal and external systems in line with CITB requirements.
• Supervise and invigilate learner assessments and exams, ensuring compliance with regulations.
• Manage learner registrations, enrollments, qualification claims, and data updates.

Skills

Customer service

Organisational skills

Attention to detail

Teamwork

Communication skills

Problem-solving

Education

SVQ/NVQ level 3 in Business Admin or Customer Services

Maths and English at National Level 4/5

Tools

Microsoft Office

Job description

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday - Thursday 08.00-16.00 Friday 08.00 - 15.00 (5 days per week in the office)

Contract: Permanent

Grade: TM2

Target Salary: £28,784 per annum

Location: NNC Scotland, 4 Fountain Avenue, Inchinnan Business Park, Inchinnan, Renfrewshire, PA4 9RQ

Provisional Interview Dates: w/c 14th September 2026

About the Role

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Inchinnan, Scotland.

In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.

What you’ll be doing:

• Provide timely and efficient customer service to both internal and external stakeholders
• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plans activities and prioritizes workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment

What we’re looking for:

• SVQ/NVQ level 3 in either Business Admin or Customer Services or relevant background experience
• Minimum of National Level 4/5 Maths and English (or equivalent)
• Experience and knowledge to intermediate level in Microsoft applications
• Self-motivated and able to plan and organise own workload.
• Able to work on own initiative.
• Able to work effectively within a team.
• Committed, enthusiastic and professional.
• High attention to detail
• Ability to interpret, evaluate and disseminate information.
• Strong problem-solving skills
• Previous experience in an educational environment
• An understanding of certification schemes within construction training
• Free onsite lunch at NCC sites
• Free onsite parking
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• Professional development & funded training qualifications
• Employee Assistance Programme
• Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post. An enhanced Level 2 PVG with child barring check is required for this post.

This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

We are committed to equal opportunities and recruit based on merit, skills and experience.