NRC Receptionist

Nottingham University Hospitals NHS Trust; Loughborough; On-site; GBP 19,000 - 23,000; Full time

Job summary

Nottingham University Hospitals NHS Trust is seeking an enthusiastic NRC Receptionist to welcome patients, relatives and staff across three reception areas. You will manage appointments, coordinate transport and support the admin team while upholding patient confidentiality in a busy National Rehabilitation Centre environment near Loughborough.

The role requires excellent communication, flexibility, and the ability to manage workload within a supportive team.

Qualifications

• Educated to GCSE/O-level with English and Maths.
• 5 GCSE passes including English and Maths or equivalent.
• Experience with Microsoft Office.
• Good communication and telephone skills.
• Understanding and respect of confidentiality in the workplace.

Responsibilities

• Greet patients and visitors at reception, check personal details and amend in systems as needed.
• Use Careflow/Nervecentre to arrange appointments and organise transport as instructed.
• Support the in-patient and reception teams and maintain a welcoming environment for patients and families.
• Provide daily administrative support for the NRC team and handle enquiries from staff and the public.

Skills

Microsoft Office

Communication skills

Confidentiality

Office experience

Education

GCSE English and Maths

5 GCSE passes including English and Maths

Tools

Careflow

Nervecentre

Job description

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Are you an enthusiastic admin and clerical professional, looking for a new challenge? We have an exciting new role working with complex rehabilitation patients at the National Rehabilitation Centre (NRC).

The role of the NRC Receptionist will be a key member of the team, welcoming patients, relatives, staff and students to the building on a daily basis with enthusiasm and professionalism.

You will be expected to work across our reception areas which span across 3 floors as a member of a wider reception, admin and clerical team. You will be actively involved in duties outlined in the attached Job Description, supporting the team to deliver innovation in rehabilitation care at a National Centre of Excellence.

You’ll need to have excellent communication, a flexible approach and the ability to manage your own time and workload within a supportive team.

The NRC is a new, purpose-built 70-bed facility on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Due to open late 2026.

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

To support the National Rehabilitation Team (NRC) team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.

Greet patients; visitors, carers and other users at reception, check their personal details are correct, and if necessary, amend in Careflow/Nervecentre accordingly, ensuring patient confidentiality.

Using Careflow, Nervecentre or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.

Add follow ups to review lists for partially booked.

Assist the in-patient team in providing a welcoming environment for all patients and their families and friends. Facilitate communication with all the care professionals, service departments and relevant parties, receiving and relaying messages and other information.

Support the NRC team in delivering administrative support on a daily basis.

Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training and Qualifications

• To be educated to ‘O’ level, GCSE or equivalent standard including English and Maths Experience of Microsoft packages
• To possess 5 GCSE passes including English and Maths or equivalent

Experience

• Basic skills in Microsoft Office
• Good communication and telephone skills
• Understanding and respect of confidentiality in the workplace
• Experience of working in an office environment

Communication And Relationship Skills

• Provides the general public with advice regarding outpatient attendances
• Exchanges information with patients and staff for appointments and general queries
• Ability to communicate in a clear and effective manner
• Ability to develop good working relationships
• Must be understanding and helpful.
• Experience of dealing with customers

Analytical and Judgement Skills

• Exercise judgement and know when to seek advice when dealing with patient enquiries.
• Understand the importance of confidentiality work in line with Trust policies

Planning and Organisation Skills

• Planning and organisation of routine tasks.
• Plan and organise own time.
• Ability to prioritise own tasks.
• Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
• Good time management, planning and organisational skills required to prioritise workload.

Physical Skills

• Ability to retrieve files from shelving using appropriate equipment
• Be able to stand/walk for prolonged periods
• Be able to manipulate trolleys of patient notes.
• Demonstrate a flexible approach towards working.
• Frequent use of VDU equipment.
• Ability to manually handle and manoeuvre equipment / loads.
• IT skills to manage and report on complex performance management information

Other requirements specific to the role (eg be able to drive or work shifts)

• Must be flexible with start and finish times to support cover on weekends and early evenings. This can be discussed further at interview.
• Staff must be able to drive or use public transport / lift sharing to travel to and from work at the NRC

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards

___________________________________________________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers