Receptionist

Platinum Recruitment Consultancy; England; On-site; GBP 26,000; Full time

Job summary

An established industry player seeks an enthusiastic hotel Receptionist to deliver exceptional service in a vibrant environment. This role involves checking guests in and out, managing room allocations, and responding to inquiries, ensuring a seamless experience for all visitors. With a focus on teamwork and flexibility, you'll thrive in a dynamic setting where no two days are the same. Comprehensive perks, including a bonus scheme and employee assistance, make this opportunity even more appealing. If you're ready to elevate your career in hospitality, this role is perfect for you!

Benefits

Employee Assistance Programme

Service Charge

Bonus Scheme

Accommodation

Apprenticeships via HIT Training

Discounts or free food

Shuttle service

Qualifications

• Previous experience in hospitality or customer service is desired.
• Excellent verbal communication skills with a friendly demeanor.

Responsibilities

• Check guests in and out and manage room allocations.
• Respond to inquiries via email and phone.
• Assist with local bookings and travel arrangements.

Skills

Customer Service Experience

Communication Skills

Flexibility

Team Player

IT Skills

Tools

Guestline PMS

Job description

Role: Receptionist
Location: Devon
Salary / Rate of pay: £25,396.80 p.a.

Are you ready to join a dynamic team where no two days are the same? We are looking for an enthusiastic hotel Receptionist to provide top-notch service at a beautiful client in Devon.

What’s in it for you?

We know how important it is to feel valued. That’s why our client offers a comprehensive package, including:

1. Employee Assistance Programme
2. Service Charge - Equal share pro-rated according to contracted hours
3. Bonus Scheme – Eligible after successful completion of a 3-month probation period
4. Accommodation – Subject to availability
5. Apprenticeships via HIT Training available
6. Discounts or free food
7. Shuttle service provided

Reception Responsibilities:

1. Checking guests in and out
2. Manage the PMS system (Guestline), including room allocations
3. Respond to any inquiries via email and phone
4. Prepare a catering list with important information and make sure the kitchen and front of house are aware
5. Manage a comprehensive handover to the following shift
6. Help guests with local enquiries, bookings, tickets, and travel arrangements
7. Responsible for guest security and ensuring their belongings are labelled correctly
8. Assist with other general duties as and when required

Desired qualifications & skills:

1. Experience: Previous experience in a hospitality or customer service role is desired
2. Communication Skills: Excellent verbal communication skills with a friendly demeanour to interact effectively with guests from diverse backgrounds
3. Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays as needed
4. A Team Player: Ability to work collaboratively within a team environment while also being self-motivated when working independently
5. IT Skills: Understanding of PMS systems and Guestline knowledge would be advantageous

Ready to make your mark? Click Apply Now to discuss the hotel Receptionist role in Devon. Let’s take your career to the next level together!

Consultant: Kendal Swanepoel
Job Number: 932120 / FOHF&B
Job Role: Receptionist
Location: Devon

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.