Receptionist

Starling Bank; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist to join their Facilities Management team in Southampton. This role is pivotal in creating an engaging workplace experience, where you'll be the first point of contact for employees and visitors. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. Join a forward-thinking company that values its employees and offers a supportive and inclusive workplace culture, along with generous benefits including 25 days holiday and private medical insurance.

Benefits

25 days holiday

Extra day off for birthday

Annual leave increase with service

Paid volunteering time

Enhanced pension scheme

Life insurance

Private Medical Insurance

Generous family-friendly policies

Perkbox membership

Cycle to Work scheme

Qualifications

• Experience as a Receptionist in a corporate environment is desirable.
• Ability to juggle a range of tasks in a frontline role.

Responsibilities

• Provide a warm welcome for all employees and visitors.
• Handle incoming calls and manage meeting room bookings.
• Maintain an organized and tidy work area.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Teamwork

Education

High School Diploma

Corporate Reception Experience

Job description

2 weeks ago Be among the first 25 applicants

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:

We are a dynamic, solution-driven Facilities Management team with high-quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. An exciting opportunity has arisen for a Receptionist to join the Southampton team.

We are looking for a receptionist with a corporate background. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to making a positive impact on our office environment and providing our people with a first class service.

Your responsibilities will include:

• Provide a warm courteous and prompt welcome on arrival for all employees and visitors at the reception desk
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome
• Aid with meeting room bookings as required and liaise with relevant parties to ensure the delivery of a professional service
• Liaise and communicate with the Facilities team members and other service departments in a clear and timely manner to ensure service delivery and team work
• Carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required
• Ensure the Facilities Manager is made aware of any maintenance issues requiring attention in the reception area and office
• Maintain an organised and tidy work area - this is to include the front desk, seating area, meeting rooms and kitchen areas
• To anticipate people's needs, follow up with requests and ensure the expectations are not only met but exceeded
• Communicate visitor arrivals to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
• Make certain that waiting visitors are kept informed and ensure visitor comfort
• Replenish meeting rooms, as required, with pads, pens and pencils, and refreshments
  
  
  

You will work shifts between 8am - 5:30pm Monday - Friday and be required in the office 5 days a week.

Requirements

• Experience as a Receptionist in a corporate environment is desirable
• Approachable and enthusiastic, with close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills
• Comfortable working within a fast paced and varied role at the heart of our business with a can do attitude, who is flexible, professional and proactive
• Effective communication abilities
• Can operate calmly under pressure with a strong customer focus.
• Able to demonstrate a professional and organised approach to the role
• Logical thinker, able to spot errors and resolve queries
  
  
  

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
  
  
  

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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