Receptionist

TN United Kingdom; Seaham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a vibrant team at an award-winning resort that values hospitality and guest experience. As a Receptionist, you'll play a key role in delivering five-star service, ensuring operations run smoothly at the reception. With comprehensive training and a supportive environment, this position offers the chance to grow within a recognized establishment that has received numerous accolades for excellence in hospitality. If you're passionate about customer service and ready to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive in-house training

Discounts on spa experiences

Employee recognition scheme

Free onsite parking

Provided uniform

Monthly and annual incentives

Qualifications

• At least one year experience in a customer-facing role.
• Outstanding customer service and communication skills.

Responsibilities

• Ensure smooth operations across reception and reservations.
• Be the face of exceptional guest service.

Skills

Customer Service

Communication

Attention to Detail

Microsoft Office

PMS Software Knowledge

Job description

Social network you want to login/join with:

Role:Receptionist
Location:Seaham Hall, County Durham
Resort information:https://www.seaham-hall.co.uk/
Salary:£25,396.80 plus a share of monthly service charge, approx. £2k a year
Hours:40 hours (Full-Time), including weekends & bank holidays.Earliest start time of 7.45am, latest finish of 10.30pm
Relationships:General Manager, Operations Manager, House Manager, Reception Team, Reservations Team

About Seaham Hall
Nestled along the stunning County Durham coast, Seaham Hall is a beacon of Northern hospitality, offering luxury experiences with a rebellious spirit. Our resort boasts a range of accolades, including being voted North of England Hotel of the Year 2023 by The Sunday Times. Discover more about us: Seaham Hall.

As a Receptionist, you’ll be the face of our exceptional guest service, ensuring smooth operations across reception and reservations. This is a fantastic opportunity to join a vibrant, award-winning team dedicated to delivering five-star experiences.

What We’re Looking For

• At least one year experience in a customer-facing role.
• Outstanding customer service, communication, and attention to detail.
• Knowledge of Microsoft office. Prior knowledge of PMS software is a plus but not required—full training provided.
• Professional, well-presented, and comfortable interacting with guests and team members at all levels.
• Collaborative yet capable of working independently.
• Reliable transport to accommodate shift timings.

Why Join Us?

• Comprehensive in-house training and induction.
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards for five consecutive years, shortlisted for Small Hotel at Visit England Awards 2025, gold winner for Small Hotel at Visit England Awards 2022, and voted North of England Hotel of Year 2023 by Sunday Times.
• Access to workplace wellness programs, charity events, and sustainability initiatives.
• Employee benefits, including a reward and recognition scheme, discounts on spa experiences, and access to Wagestream perks.
• Additional perks: Up to 20% discount on gift vouchers and spa experiences.
• Free onsite parking and provided uniform.
• Monthly and annual incentives, including Employee of the Month awards.

Ready to Elevate Hospitality?
If you have the talent, passion, and commitment to shine in this role, we’d love to hear from you. Apply today and join a team where people are at the heart of everything we do!