Receptionist

RAD Hotel Group; Dumfries; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Discounts across RAD Hotel Group

Job summary

Hetland Hall Hotel is seeking a friendly and professional Receptionist to join our team. As the first point of contact for guests, you will check guests in/out, manage our booking system and handle enquiries with a proactive, guest-centric approach.

The role offers a part-time schedule within our welcoming country house hotel, with opportunities to contribute to an exceptional guest experience and to work alongside a collaborative hospitality team.

Qualifications

• Previous customer service or reception experience would be beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional, and well-presented.
• Strong IT and organisational skills.
• Ability to work well under pressure and as part of a team.
• A positive attitude with a proactive approach to customer service.
• Full UK driving licence preferred.

Responsibilities

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Identifying opportunities to up-sell rooms, services and facilities.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

Skills

Customer service

Reception experience

IT skills

Communication

Teamwork

Positive attitude

Tools

Booking system

Job description

Receptionist

Hetland Hall Hotel

Part Time

We are looking for a Receptionist to join the team at Hetland Hall Hotel. As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience from the moment they arrive. You will be responsible for checking guests in and out, using our booking system effectively, answering guest queries, handling telephone enquiries and identifying opportunities to up-sell our services.

Part of the award-winning, family-owned RAD Hotel Group, Hetland Hall Hotel is a beautiful country house hotel set within extensive grounds. We pride ourselves on delivering exceptional guest experiences through our dedicated team and commitment to high standards. We are seeking an enthusiastic and reliable individual to join our reception team and contribute to the continued success of the hotel.

What You'll Be Doing?

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Identifying opportunities to up-sell rooms, services and facilities.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

What We're Looking For?

• Previous customer service or reception experience would be beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional, and well-presented.
• Strong I.T. and organisational skills.
• Ability to work well under pressure and as part of a team.
• A positive attitude with a proactive approach to customer service.
• Full UK driving licence preferred.

What We’ll Offer You?

• 4-weekly tips
• Weekly pay
• Discounts across all RAD Hotel Group venues and facilities.
• Spa and leisure discounts.
• Accommodation and event discounts.
• Support for further training and development opportunities.
• Birthday Incentive.
• Length of service awards.