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Receptionist

DoubleTree by Hilton Dartford Bridge

Dartford

On-site

GBP 20,000 - 30,000

Full time

18 days ago

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Job summary

Join a stylish hotel at the 'Gateway to London' as a Receptionist. This role offers a chance to provide exceptional service, ensuring guests have a memorable experience from check-in to check-out. With a focus on teamwork and personal development, you will thrive in a supportive environment that rewards hard work and dedication. Enjoy benefits like free meals during shifts, discounted hotel stays, and opportunities for growth within the hospitality industry. If you're passionate about customer service and want to be part of a dynamic team, this opportunity is perfect for you.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted leisure facilities

Free car parking

Discounted hotel stays

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holidays

Pension enrollment

Qualifications

Passionate and willing to learn with excellent customer service skills.
Strong organizational and time management abilities.

Responsibilities

Provide exceptional reception services for guests from check-in to check-out.
Assist with audits and ensure efficient reception experiences.
Maximize room occupancy and promote hotel services.

Skills

Customer Service

IT Proficiency

Organizational Skills

Multitasking

Positive Attitude

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Join to apply for the Receptionist role at DoubleTree by Hilton Dartford Bridge

Job Ref: AM14332

Branch: Doubletree by Hilton Dartford Bridge

Location: Doubletree by Hilton Dartford Bridge, Dartford

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 28/04/2025

Closing date: 30/05/2025

Would you like to work for a company that gives you:

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – “Hotel specific”
Free Car Parking – “Hotel specific”
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C’s apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment

Does the below sound like you?

Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Excellent standards and competent level of IT proficiency
Good organisational / time management skills.
Resilient, creativity, able multitask and can work under pressure
Ability to work morning, afternoon/evening, and weekends
Able to deliver exceptional customer experiences all the time
Is the Receptionist role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you???

Klarent Hospitality are recruiting for a receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
Assist with and complete audits, as required.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
Always demonstrate a high level of customer service
Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the ‘Gateway to London.’ Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre. Travel to Central London in 17 minutes from the Ebbsfleet International rail station just five miles away.

We’ll greet you at check-in with a warm DoubleTree chocolate chip cookie. Settle into a spacious guest room with modern décor, an LCD TV, work desk and WiFi access. Deluxe rooms offer indulgent extras like a welcome plate, still and sparkling mineral water, bathrobes and slippers. Our suites provide a separate living area, coffee machine, and a later check-out time.

Enjoy international cuisine and views of the Dartford Bridge at QE2 Restaurant – perfect for celebrating special occasions or catching up on business. Our QE2 Bar has an extensive wine, beer and spirits list, and the QE2 Lounge is a great spot for specialty coffees, pastries and sandwiches. Exercise body and mind with a fully equipped fitness centre plus leisure facilities like a 15m swimming pool, spa bath, sauna and steam room.

Planning an event? Guests have a choice of eight meeting and conference rooms, all well-equipped and newly refurbished. The Queen Elizabeth Suite is particularly impressive for larger events, boasting natural light and a private bar. Ask our friendly staff about event packages and catering options.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Hospitality

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