Receptionist

South Denbighshire Community Partnership; Corwen; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

3% employer pension contribution

20 days annual leave

8 public holidays

Job summary

South Denbighshire Community Partnership is looking for a Receptionist in Corwen to greet visitors, answer enquiries and support daily administration, helping the Centre run smoothly with a welcoming, friendly approach.

This permanent, full-time role (35 hours per week) offers 20 days of annual leave plus 8 public holidays and a 3% employer pension contribution, with safeguarding and GDPR compliance at the core of the job as you support community activities.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Good organisational and administrative abilities.
• Confidence using computers and Microsoft Office.
• Accuracy, discretion and ability to manage competing priorities.
• Positive, flexible approach to teamwork.

Responsibilities

• Welcome visitors and respond to telephone and face-to-face enquiries.
• Manage bookings and routine administration.
• Maintain accurate records and handle correspondence.
• Process payments, receipts and basic cash transactions.
• Support colleagues, volunteers and community activities.
• Help keep the Centre safe, welcoming and efficient.

Skills

Communication skills

Friendly demeanor

Organisational skills

Microsoft Office

Customer service experience

Tools

Microsoft Office

Job description

WE'RE RECRUITING!

Receptionist

Location: Corwen

Salary: £24,479 per annum (£13.45 per hour)

Hours: 35 hours per week

Contract: Permanent

Probation: 3 months

Be the welcoming face of our community!

Do you enjoy meeting people, helping others and keeping things organised? SDCP is seeking a friendly, professional and organised Receptionist to welcome visitors and help our busy community centre run smoothly.

Your responsibilities will include

• Welcome visitors and respond to telephone and face-to-face enquiries.
• Manage bookings and routine administration.
• Maintain accurate records and handle correspondence.
• Process payments, receipts and basic cash transactions.
• Support colleagues, volunteers and community activities.
• Help keep the Centre safe, welcoming and efficient.

What we're looking for

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Good organisational and administrative abilities.
• Confidence using computers and Microsoft Office.
• Accuracy, discretion and ability to manage competing priorities.
• Positive, flexible approach to teamwork.
• Previous reception, administration or customer service experience would be an advantage.

Benefits: 20 days' annual leave plus 8 public holidays and a 3% employer pension contribution.

Appointment is subject to relevant safeguarding and recruitment checks.

SDCP is an Equal Opportunities Employer and welcomes applications from all sections of the community. Reasonable adjustments are available for disabled applicants.

Reports to: Centre & Transport Co-ordinator / Operations Manager or designated senior manager

Location: Predominantly Centre-based in Corwen, although flexibility to provide cover for external events is essential.

Purpose of Role

To provide a professional, welcoming and efficient reception and administrative service, ensuring that visitors, service users, staff, volunteers and callers receive appropriate support and information. The Receptionist helps maintain accurate records, supports bookings and payments, and contributes to the safe, organised and community-focused operation of the Centre.

Flexibility, Teamwork and Staff Cover

As part of a busy community centre, all staff are expected to work collaboratively and respond flexibly to changing service needs and priorities. The postholder will provide reasonable cover for colleagues and assist with other duties during busy periods, annual leave and sickness absence, as agreed with their line manager.

Cover duties will be appropriate to the postholder's skills, competence and level of responsibility, with any necessary training, guidance and support provided. Staff are expected to communicate promptly where competing priorities or capacity may affect their ability to provide cover, so that workloads can be agreed and services maintained safely and effectively.

Overall Accountability

To manage the day-to-day reception function, communications, routine administration, bookings, payments and visitor support in accordance with organisational procedures, while maintaining confidentiality, accuracy, professionalism and a high standard of customer service.

EMPLOYMENT CONDITIONS

Employer Pension Contribution: 3% employer pension contribution.

Annual Leave Entitlement:

20 days' annual leave per annum plus 8 public holidays, based on a full-time, five-day working week, pro rata for other working patterns and part-year service.

Upon completion of 3 years' continuous service, you will be entitled to an additional day's annual leave for each completed year of service up to a maximum of 5 additional days after 8 years' continuous service. The additional entitlement will be awarded from the start of the holiday year following completion of 3 years' continuous service.

Employer: South Denbighshire Community Partnership

Additional / Prerequisite Conditions

• Integrity, reliability, discretion and adaptability, with the ability to remain calm under pressure.
• Clear, professional communication and customer service, including respectful and empathetic contact with people from diverse backgrounds.
• Accurate administration and record keeping, with Microsoft Office / IT skills.

KEY AREAS OF RESPONSIBILITY

Key Responsibilities

• Reception and telephone management; welcoming visitors; handling enquiries; post and messages; room bookings; records and data entry; payments, receipts and petty cash; centre supplies and presentation; food safety checks; support for community activities; and compliance with GDPR, safeguarding, health and safety and security procedures.

Payment processing

Payment processing: Receive and handle cash payments, and process card payments through SDCP's automated payment system. Record transactions and receipts accurately, follow cash-handli