Receptionist (Care Home) | Bank/Relief

Silvercrest Care; Swansea; On-site; GBP 15,000 - 21,000; Part time

Job summary

Silvercrest Care in Swansea is seeking a Receptionist on a bank basis to support an organised, welcoming home environment. You will greet visitors, handle calls, and support administrative tasks to keep the home running smoothly.

Ideal candidates are warm, professional and reliable with good IT skills and the ability to multitask. The role requires flexibility and a commitment to resident and family experience in a care setting.

Qualifications

• A warm, approachable and professional manner.
• Strong communication and organisational skills.
• Good attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively.
• Confidence using basic IT systems.
• A flexible and reliable approach to work.

Responsibilities

• Provide a warm, professional welcome to all visitors, relatives and professionals.
• Answer and manage telephone calls promptly and courteously.
• Support general administration to a high and accurate standard.
• Typing correspondence and taking meeting minutes as required.
• Maintain accurate digital and paper records, filing timeliness and accessibility.
• Assist with ordering supplies and maintaining stock levels.
• Distribute post and manage outgoing mail daily.
• Support training coordination and maintain training records.
• Assist the Business Administrator during periods of absence.
• Keep the reception area tidy, professional and welcoming.

Skills

Warm & professional

Communication

Organisational skills

Attention to detail

Multitasking

IT basics

Job description

The first impression of care starts with you.

At Silvercrest, every interaction matters. Our reception is more than a desk; it is the welcome, reassurance and first connection for residents, families and visitors.

We are looking for a friendly, organised and professional Receptionist to join our administrative team at Cwrt Enfys, on a bank basis. This role is key to ensuring the home runs smoothly and that everyone who walks through our doors feels valued and supported.

Your role in supporting a welcoming home

You will help create a positive and well-organised environment by:

• Providing a warm, professional welcome to all visitors, relatives and professionals
• Answering and managing telephone calls promptly and courteously
• Supporting general administration to a high and accurate standard
• Typing correspondence and taking meeting minutes as required
• Maintaining accurate digital and paper records, ensuring filing is timely, well-organised, secure, and easily accessible
• Supporting staff with printing, photocopying and documentation requests
• Assisting with ordering supplies and maintaining stock levels
• Ensuring post is distributed to residents and outgoing mail is managed daily
• Supporting training coordination and maintaining accurate training records
• Assisting the Business Administrator during periods of absence
• Helping maintain a tidy, professional and welcoming reception area

About The Role

What we are looking for

• A warm, approachable and professional manner
• Strong communication and organisational skills
• Good attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Confidence using basic IT systems
• A flexible and reliable approach to work

What you can expect from us

• A supportive and inclusive team environment
• Opportunities to learn and develop administrative skills
• Access to training and ongoing support
• A role where you contribute to the smooth running of a high-quality care service
• The opportunity to make a positive difference to resident and family experience

Why Silvercrest?

Because we know that great care is supported by strong systems and positive first impressions. Your role will help ensure our home remains welcoming, organised and focused on what matters most – our residents.

Apply today to join Cwrt Enfys as a Receptionist (Bank).

**Whilst we welcome applications from people from diverse backgrounds, all applicants must be able to meet the requirements of the role, including working the advertised shifts and undertaking the duties of the role safely, appropriately and competently.

Desired Criteria

• Previous administrative or reception desk experience

Skills Needed

Communication, Verbal and Written Skills

About The Company

SilverCrest Care, a family-run group of nursing care homes in South Wales, is dedicated to delivering high-quality, person-centered care. The organization's ethos emphasizes the importance of privacy, dignity, and choice for residents, ensuring these values are central to all operations.

The company fosters a supportive and inclusive work environment, offering comprehensive training programs and opportunities for professional development. Employees benefit from initiatives such as health and wellbeing programs, employee recognition schemes, and a commitment to work-life balance. This nurturing atmosphere contributes to a positive workplace culture where staff feel valued and motivated.

Company Culture

Core Values and Mission

SilverCrest Care's mission revolves around providing compassionate and respectful care, fostering an environment where residents feel valued and supported. The company prioritizes individualized care plans, aiming to enhance the quality of life for each resident.

Work Environment and Employee Support

The company fosters a supportive and inclusive work environment, offering comprehensive training programs and opportunities for professional development. Employees benefit from initiatives such as health and wellbeing programs, employee recognition schemes, and a commitment to work-life balance. This nurturing atmosphere contributes to a positive workplace culture where staff feel valued and motivated.

Company Benefits

SilverCrest Care offers a well-rounded benefits package that supports employee wellbeing and growth. Key benefits include:

• Work-Life Balance: Paid time off, flexible scheduling (where appropriate), and holiday pay.

• Career Development: Training, tuition reimbursement, and recognition programs.

• Extras: Employee Assistance Program (EAP), referral bonuses, and professional registration reimbursement.

SilverCrest is committed to creating a supportive and rewarding workplace for its team.

Vacation, Paid time off, Referral bonus, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events

Salary

£13.10 per hour