Receptionist

All Locations; Colchester; On-site; GBP 12,000 - 21,000; Part time

Job summary

University of Essex Medical Practice in Rowhedge is seeking a friendly Receptionist to join the team. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts.

Responsibilities include booking appointments, greeting patients, handling queries, updating records and liaising with patients via various communication methods. Strong IT skills and customer service experience are essential; EMIS experience is desirable and training is provided.

Qualifications

• Good standard of education including Maths and English.
• Experience in busy reception/public environment and customer services.
• Experience in primary care desirable; EMIS experience desirable (training provided).

Responsibilities

• Booking appointments.
• Greeting patients.
• Answering queries from patients and/or signposting to staff.
• Updating patient records and processing correspondence.
• Liaising with patients by phone or other communication methods; excellent written and verbal communication.

Skills

IT skills

Customer service

Reception experience

Flexible scheduling

Education

Maths and English

Tools

EMIS

Job description

We have an exciting new opportunity for a Receptionist to join the team based in Rowhedge and the University of Essex Medical practice. The position is offered on 20 hours per week, with a minimum of 3 days. To be considered, you will also need to have flexibility to cover other shifts. Responsibilities will include (but not limited to):

• Booking appointments
• Greeting patients
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Updating patient records, processing correspondence
• Liaising with patients using various different types of communication methods
  Excellent communication skills, written and oral
• Strong IT skills
• Experience of a busy reception/public environment/providing customer services
• Good standard of education including Maths and English
• Experience working within primary care desirable
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate
• You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone
  We are a traditional GP practice that makes the care of our patients our first concern. We have a diverse practice population with significantly differing health needs split across 2 sites.

As practice, we have grown and evolved with time to meet the needs of our patients. We have an inclusive collaborative culture as a practice which is reflected in our low staff turnover and high patient satisfaction levels.

Disclosure and Barring Service Check - basic Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a basic Disclosure to be made to the Disclosure and Barring Service to check for any current or unspent criminal convictions