Patient Experience Coordinator (Part-Time)

All Locations; Colchester; On-site; GBP 12,000 - 21,000; Part time

Job summary

University of Essex Medical Practice in Rowhedge is seeking a friendly Receptionist to join the team. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts.

Responsibilities include booking appointments, greeting patients, handling queries, updating records and liaising with patients via various communication methods. Strong IT skills and customer service experience are essential; EMIS experience is desirable and training is provided.

Qualifications

• Good standard of education including Maths and English.
• Experience in busy reception/public environment and customer services.
• Experience in primary care desirable; EMIS experience desirable (training provided).

Responsibilities

• Booking appointments.
• Greeting patients.
• Answering queries from patients and/or signposting to staff.
• Updating patient records and processing correspondence.
• Liaising with patients by phone or other communication methods; excellent written and verbal communication.

Skills

IT skills

Customer service

Reception experience

Flexible scheduling

Education

Maths and English

Tools

EMIS

Job description

University of Essex Medical Practice in Rowhedge is seeking a friendly Receptionist to join the team. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts.

Responsibilities include booking appointments, greeting patients, handling queries, updating records and liaising with patients via various communication methods. Strong IT skills and customer service experience are essential; EMIS experience is desirable and training is provided.