Receptionist

Confidential; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential is recruiting a Receptionist & Administration Assistant to join the East Lothian facilities team. The role is front-facing, handling visitors, calls, and basic admin tasks on a busy site, with emphasis on excellent customer service and organisation.

The position is full-time, temporary (ongoing), based in East Lothian, and requires coordinating room bookings and supporting office security procedures as part of a collaborative team.

Qualifications

• Previous experience in Receptionist/Front of House or Admin roles.
• Strong written and verbal communication skills.
• Professional, approachable manner with good customer service.

Responsibilities

• Greet visitors and provide information and signposting.
• Manage meeting room bookings and prepare rooms for use.
• Answer, screen and redirect telephone calls.
• Maintain a tidy, welcoming reception area.
• Provide admin support to the site team.
• Support building access control and site procedures.
• Collaborate with departments to deliver high quality service.

Skills

MS Office

Communication

Organisational skills

Customer service

Problem solving

Tools

Microsoft Office

Job description

Receptionist & Administration Assistant

Location: East Lothian
Hours: Full Time
Contract: Temporary (ongoing)

About the Role

We are currently recruiting for a professional and customer-focused Receptionist & Administration Assistant to join a busy facilities and workplace services team based in East Lothian. This is an excellent opportunity for an organised individual who enjoys working in a front-facing role, providing exceptional customer service while supporting the day-to-day administration of a busy site.

Key Responsibilities

• Welcome visitors and provide information, guidance, and signposting both in person and remotely.
• Manage meeting room bookings and ensure rooms are prepared for use.
• Answer, screen, and redirect incoming telephone calls.
• Maintain a tidy, professional, and welcoming reception area.
• Provide administrative support to the wider site team.
• Support office security processes, including controlling building access and following site procedures.
• Work collaboratively with colleagues across multiple departments to deliver a high-quality service.
• Carry out general administrative duties as required.

About You

To be successful in this role, you will have:

• Previous experience in a Receptionist, Front of House, Customer Service, or Administrative position.
• Strong Microsoft Office skills.
• Experience using general office equipment.
• Excellent written and verbal communication skills.
• A professional and approachable manner.
• Strong organisational and multitasking abilities.
• The ability to work proactively and resolve issues effectively.
• A genuine commitment to delivering excellent customer service.