Care Support Worker

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Radiology Support Assistant to assist Radiologists, Radiographers and Nursing staff across ultrasound and CT lists and invasive procedures.

You will help with patient admissions, prep and discharge, maintain infection control standards, manage equipment, assist with documentation, and be a reassuring point of contact for patients and relatives throughout their radiology journey.

Qualifications

• Experience supporting radiology teams is desirable.
• Knowledge of infection control procedures and patient privacy.
• Good communication and compassionate patient care.

Responsibilities

• Supporting Nursing staff, Radiographers & Radiologists with invasive procedures.
• Assisting Radiologists with drainages, fine needle aspirations & biopsies.
• Daily checks to be completed in each modality.
• Support other Radiology Assistants.
• Assist with ordering, receiving equipment and placing in store cupboard.
• Support the Nurse's in the Day Care Unit with admissions, caring for the patient post procedure and discharges, welcoming patients in waiting area, confirming identity.
• Maintain patient dignity and privacy; answer telephone inquiries promptly and courteously.
• Set up equipment for Ultrasound and CT; scrub to lay a sterile trolley for Radiologist.
• Assist Radiologists during examinations and procedures; locate blood results and communicate to Radiologist.
• Organise and run Ultrasound and CT lists for inpatients and outpatients.

Skills

Infection control

Patient escort

Equipment setup

Radiology support

Communication skills

Tools

EPR

CRIS

Job description

• Supporting Nursing staff, Radiographers & Radiologists with invasive procedure's.
• Assisting the Radiologists with drainages, fine needle aspirations & biopsies.
• Daily checks to be completed in each modality.
• Support other Radiology Assistants.
• Assist with ordering , receiving equipment & placing in the store cupboard.
• Support the Nurse's in the Day Care Unit with admissions, caring for the patient post procedure & discharges., Introduce and welcome patients in the waiting area, confirming their identity according to the Trust Policy.
• Show compassion, sensitivity and understand the anxiety and fear prior to the patient's procedure.
• To be able to complete patient documentation for admission, care pre and post procedure and discharge.
• To demonstrate high standards of hand hygiene following the 5 moments and knowledge of the Infection Control Policy.
• To perform, accurately record and report patient observations, under supervision on SEND (System Electronic Notification Documentation) and follow the track and trigger as appropriate e.g. Temperature, Pulse, Respiration, Blood Pressure and Oxygen saturations.
• Maintain the patient's dignity and privacy at all times
• To answer the telephone, dealing with enquiries promptly and courteously, taking appropriate action or referring to the correct member of the Radiology Team.
• To demonstrate good communication skills when dealing with patients, relatives and members of the Multidisciplinary Team, utilizing sensitivity, empathy and the ability to manage conflict.
• Act as a patient's escort taking them to the changing rooms, preparing them for the relevant procedure and escorting them to the correct area for the procedure.
• To be responsible for setting up equipment for Ultra Sound and CT ensuring the safety to patients and colleagues is adhered to.
• Understand and become competent in scrubbing to be able to lay a sterile trolley for the Radiologist
• Assisting the Radiologists during examinations and procedures e.g. HSG's (Hysterosalpingograms, Fine needle Aspiration, Biopsies, Drainages and Pre op marking.
• Locate blood results prior to procedure and communicate them to Radiologist.
• Organise and run an Ultra Sound and CT list for both inpatients and outpatients having scans and invasive procedures.
• To act with tact and empathy as a chaperone during examination/procedure.
• To be fully conversant and adhere to infection control and COSHH policies to prevent cross infection and hazards.
• To maintain accurate and legible patient and departmental records.
• To demonstrate initiative and the ability to identify changes in a patient's condition, by passing RAID competencies, these then need to be reported to a designated Nurse/Radiographer or Radiologist.
• To assist with patient moving and handling, using correct methods and equipment as required. (As per Manual Handling Policy)
• To undertake Mandatory training as required by the Trust, to develop and increase skills, to improve the service to the public

Environmental:

• To ensure all unit areas are clean, organised and well stocked
• Ensure equipment is cleaned correctly as per hospital policy; stored appropriately and faulty equipment is removed from service, labelled and reported to DMEED, as per Trust policy.
• To assist with the removal of waste and linen from the unit to the designated areas.
• To be aware of any potential hazards and know how to report and deal with the immediate initial reaction.

Administration:

• Understand and be able to use EPR, CRIS and other systems required within the department to obtain, store and transmit information.
• Ensure that stationary levels within each modality are maintained and restocked as required.
• When required assist with the day to day management of stock control and ordering for the department, ensure it is checked and put away on delivery and missing items reported to the Co-ordinator.
• To undertake clerical duties in each modality e.g. booking patients in, answering the telephone and entering data

Safety & Quality:

• To ensure maintenance and safe use of equipment is followed in line with Trust policy.
• To adhere to the Ionising Radiation Regulations, Health & Safety, Infection Control
• To ensure all faulty equipment is reported to an appropriate senior member of staff.
• To keep appropriate records up to date.

• To participate in the Department, Directorate Audit and Clinical Governance Program, within the scope of the post.
  

  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.