Receptionist

Excelcare Holdings; Cambourne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Free on-site parking

DBS paid by Excelcare

Induction programme

Funded qualifications

Refer a Friend £500

Job summary

Excelcare Holdings is seeking a bank receptionist for St Georges Court Care Home in Cambridge. You will be the first point of contact for visitors, providing a warm welcome and ensuring smooth sign-in and message delivery.

The role supports the Home Manager with administration, show-arounds, and recruitment activities, while maintaining a tidy reception and prompt communications.

Qualifications

• Positive, can-do approach.
• Excellent communication skills.
• Experience in a customer-facing or receptionist role.

Responsibilities

• Greet visitors warmly as the first point of contact.
• Ensure visitors sign in and out.
• Answer telephone calls and route messages promptly.
• Handle incoming/outgoing post.
• Keep reception tidy and well-stocked.
• Coordinate with Home Manager on supplies.
• Record daily/weekly updates as directed.
• Promote the home and assist with show-arounds and recruitment support.

Skills

Excellent communication

IT skills

Attention to detail

Customer-facing experience

Tools

Word

Excel

PowerPoint

Job description

We have an opportunity for an efficient and friendly Bank Receptionist at our St Georges Court Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:

• £13.45 Per Hour
• Monday to Friday (Bank Hours Available)

About the role:

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for from you:

• A positive, can do approach
• Excellent communication skills
• Good IT skills - Word, Excel and Powerpoint
• Attention to detail
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work:

• 28 Days holiday including bank holidays
• Free on-site parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Comprehensive induction programme
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month - £100 for outstanding contribution
• Team appreciation week

*Terms and Conditions apply