Care Home Receptionist & Guest Experience Lead (Cambridge)

Excelcare; Cambridge; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Free on-site parking

Enhanced pay on bank holidays

Refer a Friend £500

DBS certificate paid by Excelcare

Comprehensive induction programme

Funded qualifications via the Apprent.

Employee of the month £100

Team appreciation week

Terms and Conditions apply

Job summary

Excelcare's St Georges Court Care Home in Cambridge is seeking a friendly Bank Receptionist to join a compassionate team. You will welcome visitors, manage sign-ins, handle calls, and assist with day-to-day reception duties to ensure a warm, efficient environment for residents.

Key requirements include customer-facing experience, excellent communication, and proficient IT skills (Word/Excel/PowerPoint). Attractive benefits include 28 days holiday and on-site parking.

Qualifications

• Previous experience in a customer facing or reception role.
• Excellent communication skills.
• Good IT skills - Word, Excel and Powerpoint.
• Attention to detail.
• A positive, can do approach.

Responsibilities

• Greet visitors and ensure a warm welcome as the first point of contact.
• Sign in/out visitors and route calls/messages promptly.
• Answer telephone calls and forward messages to the relevant person.
• Handle post and keep the reception area neat and tidy.
• Support the Home Manager with stock, updates, recruitment shows, and show rounds.

Skills

Customer service

Reception

IT Skills

Communication

Attention to detail

Tools

Word

Excel

PowerPoint

Job description

Excelcare's St Georges Court Care Home in Cambridge is seeking a friendly Bank Receptionist to join a compassionate team. You will welcome visitors, manage sign-ins, handle calls, and assist with day-to-day reception duties to ensure a warm, efficient environment for residents.

Key requirements include customer-facing experience, excellent communication, and proficient IT skills (Word/Excel/PowerPoint). Attractive benefits include 28 days holiday and on-site parking.