Bank Admin Assistant

The Cinnamon Care Collection; Netley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Company benefits

Job summary

The Cinnamon Care Collection is seeking an Administration Assistant/Receptionist at Netley Court, a 65-bed dementia and residential care home. This bank role covers annual leave and ad hoc sickness; notice will be given for scheduled days/weeks, and the first point of contact at the home will handle reception duties with IT and HR administration support.

Ideal candidates will have excellent customer service, IT literacy, and strong English communication, with experience in general administration

Qualifications

• Experience with IT systems and attention to detail.
• HR administration knowledge and supporting the Home Administrator.
• Strong customer service and admin skills; good English.

Responsibilities

• Welcome and assist visitors; verify identity at reception.
• Answer phones, take messages, and redirect inquiries.
• Provide HR-related admin support to the Home Administrator daily.
• Assist with recruitment tasks, CV screening, references, and ID checks.
• Organise internal meetings and coordinate staff meals.
• Respond to emergencies and maintain reception area tidiness.

Skills

Customer service

IT literacy

Telephone experience

Communication

General administration

English fluency

Reception duties

HR administration

Tools

HR software

Job description

Admin Assistant

£12.88 per hour plus company benefits

Bank Contract

A Top 20 Care Home Group 2026!

Awarded 'One of the UK’s Best Companies To Work For’

Please note, we are unable to offer sponsorship for this role.

Netley Court is a beautiful purpose-built 65 bedded residential care home set in the heart of the village of Netley Abbey caring for dementia and residential residents.

We are looking for an Administration Assistant/Receptionist to work on an 'as and when' basis to cover annual leave and ad hoc sickness. Rotas are worked out in advance so you will be given notice of the days/weeks to be worked.

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintainedPerson Specification:

Person Specification:

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English