Weekend Receptionist (Part Time)

Gold Care Homes; Braintree; On-site; GBP 15,153 - 20,664; Part time

Benefits offered by this job

Salary £13.50 per hour

Employee of the Month

Long term service awards

Blue Light Car

Professional Development

Refer a Friend

Job summary

Gold Care Homes in Braintree is seeking a part-time Receptionist to provide weekend cover at St Mary’s Court Care Home. You will greet visitors, answer calls, and support daily operations, ensuring a friendly and efficient front desk experience.

The role requires at least 1 year of switchboard/reception experience, excellent communication, and strong IT skills. A patient, professional demeanor and the ability to multitask are essential for this role.

Qualifications

• At least 1 year of switchboard/receptionist experience.
• Calm, helpful and courteous under pressure.
• Excellent communication with visitors and callers.
• Strong organisational skills and attention to detail.
• Good IT skills including MS Office.

Responsibilities

• Answer phone and operate a small switchboard; relay messages.
• Greet visitors and provide directions within the home.
• Handle mail deliveries and schedule meetings.
• Perform clerical tasks to support daily operations.
• Maintain reception area and notice boards; keep tidy.

Skills

Switchboard

Reception duties

Customer service

Communication skills

Time management

IT literacy

Tools

Excel

Word

Outlook

PowerPoint

Job description

About Our Home

Nestled in the tranquil heart of Braintree, St Mary’s Court Care Home is more than just a residence—it’s a sanctuary where the gentle hum of life is punctuated by laughter, the chirping of our resident peacocks, and the rustling of leaves in our expansive gardens. Here, every corner is crafted with love, every activity tailored with thought, and every meal prepared with passion. As the sun filters through the trees and dances on the landscaped grounds, our dedicated team ensures that every moment is steeped in comfort, dignity, and joy. Welcome to a place where care meets community, and every day is a celebration.

We are currently seeking a part-time Receptionist to join our team and provide weekend reception cover.

About the Receptionist Position

As a Receptionist, you’ll be our clients' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs. Additionally, you’ll be responsible for performing clerical tasks that support the care home's daily operations. From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.

Duties and Responsibilities

• To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
• To deal with queries from the public and customers
• To monitor visitor access and maintain security awareness
• To provide general administrative and clerical support
• Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
• Receive deliveries and arrange for their distribution.
• Typing of documents including letters, minutes, charts, notices etc
• Keeping the reception area tidy and its notice boards up to date.
• Book transport as required.
• Dealing with post and distributing to relevant departments, people.
• Setting up meeting facilities
• Arranging for catering for meetings and daily office use
• Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
• Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
• Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
• Additional administration duties may be requested from different departments

Requirements

• At least one year’s experience of switchboard/receptionist duties.
• The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
• Good Time Management
• Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner.
• An organized approach and good attention to detail
• Good IT skills including Excel, Word, Outlook and PowerPoint

What we can offer you

• Salary £13.50 per hour
• Employee of the Month
• Long term service awards
• Blue Light Car
• Professional Development
• Refer a Friend