Receptionist

Cambridge Belfry - Reception and Nights; Cambourne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Cambourne seeks a dedicated individual to provide outstanding customer service as the first point of contact for guests. Responsibilities include greeting guests, managing room assignments, handling payments, and ensuring overall guest satisfaction. Ideal candidates should be passionate about customer service, have conflict resolution experience, and possess excellent time management skills. This role offers a fixed-term contract with various employee benefits including training support and free health club membership.

Benefits

Free health club membership

Discounts across The QHotels Collection

Support with training & professional qualifications

Access to Employee Assistance Program

Refer a friend scheme

Free parking

Responsibilities

• Greet guests and assign rooms upon arrival.
• Handle payments and perform general administrative duties.
• Address guest enquiries and complaints professionally.

Skills

Passion for customer service

Conflict resolution experience

Ability to work under pressure and multi-task

Strong time management and organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

Fixed term contract

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4Star 120-bedroom property. Our hotel has The Bridge restaurant and the Lounge bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.