Restaurant Manager

Hiddenwell; Burton upon Trent; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Hiddenwell is opening a brand-new Mediterranean-inspired restaurant at Hoar Cross Hall. You will lead the day-to-day restaurant operation, ensuring exceptional food, confident service and genuine hospitality across every service.

You will be hands-on on the floor, guiding your team, delivering memorable guest moments and maintaining high standards of guest experience from welcome to farewell.

Qualifications

• Proven experience managing a quality restaurant operation, ideally within premium casual dining, destination dining or high-end hospitality.
• A genuine passion for guest service and the ability to deliver warm, intuitive and elevated hospitality.
• A hands-on leadership style, with the confidence to inspire, develop and motivate a team.
• Strong food and beverage knowledge, with an appreciation of Mediterranean cuisine and the ability to engage guests through knowledgeable recommendations.
• Excellent operational and commercial awareness, including labour management, cost control and driving restaurant performance.
• Confidence in managing guest feedback, resolving challenges and maintaining consistently high standards.
• A positive, energetic personality, excellent communication skills and a genuine desire to help build something special.

Responsibilities

• Lead from the floor and set the pace for service.
• Oversee the guest journey and ensure service quality throughout peak periods.
• Lead pre-service briefings, develop the team and maintain high standards of hospitality.
• Resolve guest issues promptly and turn good experiences into memorable ones.

Job description

Restaurant Manager – Hoar Cross Hall

Creating memorable dining experiences. Inspiring our teams. Elevating every guest moment.

Something exciting is coming to Hoar Cross Hall — and we’re looking for an exceptional Restaurant Manager to help bring it to life.

As we prepare to open a brand-new restaurant early next year, we’re creating something distinctive. A Mediterranean-inspired dining experience that combines vibrant flavours, beautiful food, exceptional hospitality and a level of service that makes every visit feel special.

We believe great hospitality is about how people feel. It's the genuine welcome, the attention to the little things, the ability to anticipate what a guest needs before they ask and the confidence to make every interaction feel personal.

We’re looking for a passionate, hands‑on Restaurant Manager who shares that belief. Someone who loves being on the restaurant floor, leads through example and understands that truly exceptional service is never simply about following standards — it's about creating moments that guests remember.

The opportunity

This is your opportunity to play a leading role in bringing a brand-new restaurant to life at Hoar Cross Hall.

Working closely with the wider hospitality and operational leadership teams, you’ll take ownership of the day‑to‑day restaurant operation, creating an environment where exceptional food, confident service and genuine hospitality come together.

Lead from the floor. Make every moment count.

You’ll be at the heart of the restaurant operation, setting the pace, supporting your team and ensuring every service runs beautifully.

You’ll lead pre‑service briefings, oversee the guest journey and remain present throughout service, making sure every detail is considered and every guest feels genuinely looked after.

From a warm welcome and confident menu recommendations to thoughtful wine suggestions, perfectly timed service and those little personal touches, you’ll understand how every interaction contributes to the overall experience.

You’ll take ownership of service standards, maintaining a natural balance between professionalism, attentiveness and warmth. You’ll know when to step in, when to empower your team and how to turn a good experience into a memorable one.

Most importantly, you’ll never lose sight of the guest. You’ll be approachable, visible and confident in handling feedback, resolving challenges and going the extra mile to make things right.

What you’ll bring

You’ll be an experienced Restaurant Manager with a background in quality, guest‑focused restaurants and a genuine passion for exceptional hospitality.

We’re looking for someone who loves being on the floor, leads from the front and understands how to create memorable experiences through great service and attention to detail.

Most importantly, you’ll bring:

• Proven experience managing a quality restaurant operation, ideally within premium casual dining, destination dining or high‑end hospitality.
• A genuine passion for guest service and the ability to deliver warm, intuitive and elevated hospitality.
• A hands‑on leadership style, with the confidence to inspire, develop and motivate a team.
• Strong food and beverage knowledge, with an appreciation of Mediterranean cuisine and the ability to engage guests through knowledgeable recommendations.
• Excellent operational and commercial awareness, including labour management, cost control and driving restaurant performance.
• Confidence in managing guest feedback, resolving challenges and maintaining consistently high standards.
• A positive, energetic personality, excellent communication skills and a genuine desire to help build something special.

Why Hiddenwell? Why Hoar Cross Hall? Why now?

Hoar Cross Hall is part of Hiddenwell, a growing collection of distinctive spa and hotel destinations, united by a shared belief in exceptional hospitality and creating experiences that make people feel good.

At Hiddenwell, we value individuality, passion and positivity, teamwork, integrity, operational excellence and continuous improvement. We believe the best hospitality comes from people who genuinely care about what they do, take pride in the details and understand the difference they can make to someone’s experience.

You’ll have the opportunity to shape the restaurant from the very beginning, build and develop your team, establish its service culture and create a dining experience that becomes an important part of the Hoar Cross Hall offering.

As part of Hiddenwell, you’ll also be joining a wider hospitality business with opportunities to grow, develop and make your mark.

We’re looking for someone who brings energy, personality and a genuine passion for looking after people. Someone who loves leading from the front, takes ownership and wants to create something guests will remember.

Well hidden. Best found.