Receptionist

NHS; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking a Receptionist to join their team at Bristol Royal Infirmary Hospital. The role involves managing patient bookings, providing information, and ensuring a professional and caring environment for patients and visitors. Ideal candidates will have strong communication skills, clerical experience, and a commitment to patient care.

Qualifications

• Educated to GCSE level in English and Maths.
• Clerical/administrative experience required.
• Previous NHS experience preferred.

Responsibilities

• Provide efficient reception and appointment service for patients.
• Liaise with clinical staff and manage patient queries.
• Maintain accurate filing systems and assist in training new team members.

Skills

Effective communication

Organisational skills

IT skills

Education

GCSE, grade C or above in English Language and Maths

Tools

Patient Administration System

Microsoft packages

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Receptionist

Information:

This job is now closed

Job summary

The role is part of a team providing an efficient and effective Reception and appointments service for patients attending Bristol Royal Infirmary Hospital.

The successful applicant will be working within our Reception team to ensure all patients are booked into the department in a timely and efficient manner; you will be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focused care.

Previous applicants need not apply.

Main duties of the job

Communication:- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary- Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required- Keep waiting areas tidy and patient information materials up to date- To undertake the role's duties in the case of a major incident in your department(E.g. the ED Major Incident Process)- Attend appropriate meetings as required by the role's line manager Service Development and Research:- Attend training courses as required to support personal development and the needs of the service - Assist in training of new members of the team- Take part in departmental audits and associated duties

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

If you have any questions regarding the vacancy, please refer to the job description document attached for more details and main responsibilities or please contact us!

Person Specification

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Respecting Everyone
• Supportive

Knowledge and Experience

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Ability to work effectively in a busy team, adjust to change and motivate others
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)