Receptionist

Active Care Group; Bristol; On-site; Full time

Job summary

Join a leading independent provider in neuro and mental healthcare as a Receptionist at a modern facility. This role offers an opportunity to contribute to a supportive environment, ensuring efficient reception services and administrative support. You will be the welcoming face for visitors, patients, and families, playing a vital role in the smooth operation of the Centre. With a focus on confidentiality and professionalism, you'll work within a dynamic team, making a meaningful impact on patient care. This position not only offers a competitive salary but also a range of benefits, including generous leave and training opportunities.

Benefits

25 days plus bank holidays

Access to Active Learning Hub

Active Reward App discounts

Confidential Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Recognition through Active Awards

Enhanced sick and maternity pay

Refer a Friend scheme

Qualifications

• Experience in reception work and customer care roles.
• Good literacy and keyboard skills essential for administrative tasks.

Responsibilities

• Provide high-quality reception cover and clerical services.
• Assist with administrative functions to ensure smooth operations.
• Communicate sensitively with patients and relatives.

Skills

Communication Skills

Customer Care

Computer Literacy

Organizational Skills

Interpersonal Skills

Education

GCSE Mathematics

GCSE English

Good General Education

Tools

Microsoft Office

Job description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We are looking for an enthusiastic individual to join our team as a Receptionist.

Frenchay Brain Injury Rehabilitation Centre, part of the Active Care Group, is a modern, newly built independent hospital run in partnership with the NHS (North Bristol NHS Trust). It provides an inpatient Level 1 intensive brain injury rehabilitation service (29 NHS England funded beds) for the South West of England and has now refurbished its old building to provide a further 23 slower-stream neuro-rehabilitation beds (Level 2). Both services will be managed in partnership with North Bristol NHS Trust.

What you'll be working:

Full-Time Receptionist
Full-time: 37.5 hours per week (Monday-Friday 9am - 5pm)
Salary: £12.87

What you'll be doing:

• Be responsible for the efficient delivery of high-quality reception cover, clerical and other administrative services.
• Assist with the day-to-day administrative functions to ensure the smooth running of the Centre.
• Provide a friendly, welcoming reception service to all visitors, patients, and relatives.
• Ensure confidentiality is always maintained by staff in the proximity of the reception area.
• Ensure that visitors to the Centre are signed in and out of the Visitors Book.
• Ensure the Reception Desk is covered throughout the working day.
• If required, escort visitors to their destination in the Centre.
• Communicate sensitively with patients and relatives.
• Answer telephone calls, take accurate and concise messages, and act appropriately.
• Deal with general queries and enquiries in an efficient, polite, and professional manner.
• Answer the car barrier phone; ensuring visitors are specifically for the Frenchay Brain Injury Rehabilitation Centre.
• Manage incoming and outgoing post daily.
• Ensure the stationary cupboard is adequately stocked.
• Take delivery of goods, check delivery notes against goods received, and pass details to the relevant person.
• Check goods invoices and highlight errors/omissions.
• Maintain the Centre notice boards weekly, ensuring all information is up to date and tidy.
• Provide high-standard administration to the Multi-disciplinary Team, including typing letters, minutes, correspondence, discharge reports, review documents, and general typing duties.
• Support the team with administrative tasks such as filing and photocopying.
• Organise patient reviews, set dates, invite relevant people, type reports, and distribute as necessary.
• Support effective communication and teamwork within the Multi-disciplinary Team.
• Maintain patient and staff confidentiality at all times.
• Assist with daily administrative functions to ensure effective operation of the Centre.
• Work in conjunction with the admin team, providing cover when required and assisting with workload demands.
• Contribute to the induction and training of new staff as part of the team.
• Accept responsibilities from the Hospital Director appropriate to the role.
• Arrange patient appointments, liaise with external professional agencies, and book transport.
• Prepare for external appointments by liaising with patients and families.

Personal Presentation and Conduct:

• Maintain a professional appearance and adhere to the uniform policy.
• Project a positive, polite, and welcoming image.
• Maintain high confidentiality standards.
• Be flexible and a team player to meet the Centre's needs.
• Manage time effectively, prioritise tasks, and meet deadlines.
• Respect patients, relatives, visitors, and colleagues.

Relationship and Policy Adherence:

• Develop and maintain good working relationships with colleagues, patients, visitors, and staff.
• Follow company policies and procedures regarding confidentiality, financial, and administrative responsibilities.
• Practice health and safety regulations and report concerns.
• Support quality initiatives and organisational objectives.
• Handle confidential information responsibly.
• Be adaptable and respectful to all individuals, embracing diversity.
• Undertake other roles and responsibilities as required.

What you'll have:

• Good general education
• GCSE Mathematics & English (Grade 4/C and above)
• Good literacy and keyboard skills
• Computer literacy, including Microsoft Office, email, and internet use
• Excellent communication skills (written and oral)
• Ability to work within a team and take direction with diplomacy and discretion
• Ability to meet deadlines
• Interpersonal and organisational skills
• Experience in reception work and customer care roles
• Experience communicating with professional staff and the public
• Awareness of confidentiality policies
• Enthusiastic, cheerful, and professional demeanor
• Smart appearance and polite telephone manner
• Flexible and can-do attitude
• Polite, courteous, and approachable nature
• Calm, patient, and diplomatic
• Ability to work independently and manage time effectively
• Proven confidentiality and adaptability skills

What to look forward to:

• 25 days plus bank holidays, birthday off
• Access to Active Learning Hub for training and development
• Active Reward App discounts
• Confidential Employee Assistance Programme helpline and app
• Nest Personal Pension
• Medicash Health Plan for you and your family
• Recognition through Active Awards program
• Enhanced sick and maternity pay benefits
• Refer a Friend scheme earning up to £1000
• Support and guidance from leadership teams for career development