Receptionist

THE PIG Hotel | B Corp; Harlyn; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free staff stays

Food & treatment discount

Meals on duty

Holiday entitlement 33 days

Cost price goods

Help@Hand access

Learning & development

Dinner with wine vouchers

Job summary

THE PIG Hotel at Harlyn Bay is seeking a receptionist to welcome guests and handle front-of-house duties. You will greet guests, manage enquiries, and assist across departments to ensure a memorable stay. The role emphasizes high standards of service and attention to detail.

The position offers 35 hours per week across five days, with pay at £12.71 per hour, with an OTE of £13.91 per hour including tronc, reflecting a competitive hospitality wage in the area.

Qualifications

• Experience in a similar receptionist role is beneficial.
• Knowledge of Opera Fidelio is advantageous but training provided.
• Strong customer-service orientation and attention to detail.

Responsibilities

• Be the first point of contact for hotel guests.
• Answer incoming calls and respond to emails.
• Maintain communication with all hotel departments.
• Provide high-standard hospitality and service.

Skills

Guest interactions

Communication

Telephone etiquette

Email handling

Tools

Opera Fidelio

Job description

Location: THE PIG-at Harlyn Bay, Padstow, PL28 8SQ

Salary: £12.71 per hour (OTE £13.91 per hour including tronc)

Hours: 35 hours per week, over 5 days.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.