Receptionist

Hawthorns Retirement Ltd.; Braintree; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

DBS check funded by employer

Eligibility to work in the UK

Job summary

The Hawthorns is seeking a compassionate receptionist to provide high-quality customer service as the first point of contact within the home and to deliver a range of administrative support.

You will answer calls, record messages, manage reception-related admin, and help maintain tidy communal areas in collaboration with the General Manager. DBS checks and eligibility to work in the UK are required.

Qualifications

• Excellent communication skills both verbal and written.
• Friendly, welcoming attitude with professional conduct.
• Experience in reception or customer service is desirable.

Responsibilities

• Answer telephone calls and respond to inquiries at reception.
• Complete reception-related administration and maintain databases.
• Keep the reception area tidy and coordinate with housekeeping.

Skills

Communication skills

Written communication

Friendly demeanor

Job description

At The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development with a range of apprenticeships, and provide you with access to a range of leisure and retail discounts .

We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a receptionist .

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.


• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.


• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.


• Have a positive,friendly,and welcoming attitude.


• Havepreviousexposure to problem-solving and client complaints.

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals whoseek a rich, independent lifestyle, at beautiful locations across the country . The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by the business.


• Proof of eligibility to work in the UK.