Receptionist

ISS Facility Services; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facility management company seeks a Corporate Receptionist to join their team in Bournemouth. The role involves greeting visitors, managing sign-in procedures, and ensuring high standards of customer service in a corporate setting. Ideal candidates are confident, professional, and possess excellent communication skills. This position offers opportunities for career development and is part of a diverse and inclusive workplace.

Qualifications

• Confident and personable individual with excellent customer service skills.
• Ability to communicate effectively and maintain confidentiality.
• Strong ability to follow standard operating procedures.

Responsibilities

• Greet and assist visitors and employees in a welcoming manner.
• Enforce sign-in/out and safety protocols for all visitors.
• Handle incoming calls and emails efficiently.
• Maintain high front of house (FOH) standards.

Skills

Customer service skills

Professional demeanor

Communication skills

Attention to detail

Job description

We are seeking a confident, personable and professional individual to join our team as a Corporate Receptionist in a dynamic corporate environment. As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.

• Meeting and greeting visitors and employees in a friendly, professional manner.
• Ensuring all visitors, contractors and staff members sign in/out and are issued correct passes in line with SOPs.
• Communicating fire procedures and safety instructions to all visitors.
• Maintaining high FOH standards and consistently delivering excellent service.
• Handling incoming calls and emails.
• Providing directions and building information to visitors.
• Maintaining confidentiality and adhering to all company policies and procedures.
• Reporting risks, near misses or incidents to the Line Manager.
• Supporting team members and contributing to best practice sharing.
• Participating in training, development, and performance reviews.
• Maintaining visitor logs for security and evacuation purposes.
• Remaining vigilant for suspicious activity and reporting concerns appropriately.
• Assisting with meeting room bookings.

Professional and Personal Competencies/Qualifications

• Meeting and greeting visitors and employees in a friendly, professional manner.
• Ensuring all visitors, contractors and staff members sign in/out and are issued correct passes in line with SOPs.
• Communicating fire procedures and safety instructions to all visitors.
• Maintaining high FOH standards and consistently delivering excellent service.
• Handling incoming calls and emails.
• Providing directions and building information to visitors.
• Maintaining confidentiality and adhering to all company policies and procedures.
• Reporting risks, near misses or incidents to the Line Manager.
• Supporting team members and contributing to best practice sharing.
• Participating in training, development, and performance reviews.
• Maintaining visitor logs for security and evacuation purposes.
• Remaining vigilant for suspicious activity and reporting concerns appropriately.
• Assisting with meeting room bookings.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.