Receptionist

Mitie Group plc.; Blackburn; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a Receptionist for a permanent role based at Darwen Health Centre, with Saturday hours at Barbara Castle Way HC. The position is Monday to Friday 08:00–13:45, with some out-of-hours event support.

You will be part of the Total Security Management Team, delivering first-class service and handling post, deliveries, and IT/AV explanations. You will work to support SLAs, communicate clearly with customers, and uphold Health & Safety practices in a busy site environment.

Qualifications

• Ability to deliver a first-class service within a facility.
• Proactive customer interaction and problem solving.
• Commitment to health and safety practices.

Responsibilities

• Work as part of a team to deliver first-class service at the facility.
• Support SLA by ensuring site activities are carried out effectively.
• Handle customer requests efficiently and build positive relationships.
• Provide labour support for ad-hoc out of hours events.
• Manage internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures and health & safety compliance.
• Explain Audio Visual and IT systems to customers accurately.
• Operate basic Word, Excel, and Outlook tasks; maintain records.

Skills

Customer service

Communication

Teamwork

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Team Leader and Operations Manager.

The Vacancy is Monday to Friday 08:00 to 13:45 at Darwen Health Centre, with additional hours at Barbara Castle Way HC on Saturday 08:30 to 13:15

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• Support with personal emergency evacuation plans (PEEPS) for less abled guests.
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
• Computer literate (Word, Excel, Outlook E-mail).
• Clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.