Receptionist

Fazenda Rodizio Bar & Grill; Birmingham; On-site; Full time

Job summary

A leading restaurant in Birmingham seeks a passionate Receptionist to join their team. The role involves welcoming guests, managing reservations, and ensuring exceptional service. Full training is provided, making it ideal for those eager to learn and grow in a vibrant environment.

Benefits

50% brand discount on food and drink

Free meals during breaks

Complimentary meal for two on work anniversary

Enhanced maternity and paternity pay

Employee assistance programme

Qualifications

• Experience is not essential, full training provided.
• Strong communicator and team player required.

Responsibilities

• Welcoming guests and managing reservations.
• Ensuring exceptional service throughout the guest journey.
• Handling guest feedback via email and social media.

Skills

Communication

Teamwork

Customer Service

Education

Good level of written and spoken English

Job description

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Benefits Of Being a Receptionist At Fazenda

• Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay up to 9 months full pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress
  
  

We are looking for a personable, passionate, and inspiring Receptionists to join our team and assist in the successful launch of the newest addition to our thriving portfolio of restaurants. Although experience is great it isn’t essential as full training will be provided, all you need is a friendly manner and a passion for people! A good level of both written and spoken English are required for this role.

The advertised wage is inclusive of a basic wage of £12.26 per hour, plus anticipated tronc of £3.95 per hour.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.

About The Role Of Receptionist

As a Receptionist you will be responsible for welcoming guests and managing our Seven Rooms reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

Duties

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
• Handling and organising reservations using our online reservation system and ensuring guest requests are met
• Responding to guest feedback via email and social media channels
  
  

About Fazenda

At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.

A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Happy to Talk Flexible Working

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Restaurants

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