Receptionist

Rodericks Dental Partners; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading dental practice in Birmingham is seeking a dedicated Receptionist to be the first point of contact for patients. This role involves managing appointments, providing exceptional customer service, and liaising with various stakeholders. Ideal candidates will have strong communication skills, attention to detail, and the ability to work under pressure. Join a supportive team and enjoy benefits like retail discounts and additional annual leave for your birthday.

Benefits

Retail discounts and deals

Annual leave increases with length of service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport easily and deliver high-quality customer service.
• Comfortable working towards practice KPIs.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries and ensuring appointments are scheduled correctly.
• Processing payments and following up on outstanding patient debts.

Skills

Customer Service

Communication

IT Skills

Attention to Detail

Job description

Role Description

Receptionist

Location: Sheldon Dental, 26 Sheaf Lane, Sheldon, Birmingham, B26 3HD

Hours: 24.75 per week

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in-person courses)
• Refer a friend scheme

As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them, understanding their feelings, and ensuring they have a great experience. You know that first impressions count.

You will work closely with every team member, building trust through your efficiency, accuracy, and people skills. You should be a great communicator, able to speak clearly and calmly with patients both in person and over the phone. Additionally, you will handle patient concerns and queries regarding treatments, including pricing and follow-ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring appointments are scheduled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within designated timescales
• Processing payments and following up on outstanding patient debts
• Liaising with dental laboratories, supply companies, and other organizations

Key Skills and Experience

• Ability to build rapport easily and deliver high-quality customer service
• Passion and ability to learn about treatment options within the dental sector, becoming an expert on your practice's offerings
• Drive to contribute to the success of the practice by seizing opportunities
• Ability to follow processes and work in a structured, organized manner
• Comfortable working towards practice KPIs (call answer rate, data capture, rebooking)
• IT skills with the ability to learn SOE software
• Positive attitude, resilience, and the ability to work calmly under pressure
• Strong attention to detail
• An excellent team player

If you are interested in working with Rodericks Dental Partners, don’t hesitate to click “Apply” now.