Receptionist

Sandwell & West Birmingham NHS Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

An opportunity for a receptionist at a forward-thinking GP Practice in West Birmingham. This full-time role involves patient administration, managing enquiries, and supporting departmental activities within a dedicated team. Flexibility for working hours is required.

Responsibilities

• Typing correspondence
• Completing EMIS tasks
• Handling patient enquiries face-to-face and by phone
• Referral management according to guidelines
• Managing shared departmental email accounts
• Opening and scanning post

Job description

This is an opportunity for a receptionist to work at a forward-thinking GP Practice. It is a full-time, substantive post within a small, dedicated team. You will be based at Summerfield Group Practice Health Centre in West Birmingham.

The role requires learning patient administration and ordering systems to operate efficiently in a low-paper environment. You may need to contact patients and their families or assistants via phone.

The working days and hours are negotiable within the Practice's opening times, with some flexibility needed for holiday cover.

Key responsibilities include:

1. Typing correspondence
2. Completing EMIS tasks
3. Handling patient enquiries face-to-face and by phone
4. Referral management according to guidelines
5. Managing shared departmental email accounts
6. Opening and scanning post

You will support all departmental activities. If you possess the necessary skills and qualities, we encourage you to apply.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country, an area known for its cultural diversity. We are committed to caring for our patients, our population, and our staff.

Our values—Ambition, Respect, and Compassion—are central to our work and culture. We aim to be more than just a healthcare provider; our purpose is to "Improve the Life Chances and Health Outcomes of our Population."

We strive to create a workplace where staff feel a sense of belonging, safety, and opportunity for career development. For more about our ambitions and people plans, visit the SWB website.

For further details or to arrange an informal visit, contact:

• Name: Shabnam Khan
• Job Title: Service Manager
• Email: [e-mail]
• Phone: [phone]