Receptionist

Mydentist; Billingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Holidays with 25 days + bank holidays

Health and wellbeing support (GP &Coun

Discounts at cinemas, retailers and</{

Job summary

mydentist is seeking a friendly Receptionist for our Eaglescliffe practice, TS16 0BU. You'll greet patients, answer calls and manage the front desk, ensuring a warm and efficient first impression.

Based on site with fixed hours, you will handle appointments, provide clear information, and support daily tasks to keep the practice well-organized. Training is provided, and a great work-life balance is offered.

Qualifications

• Experience in customer-facing roles, preferably in healthcare or reception.
• Excellent communication and listening skills.
• Ability to multitask and work to KPI targets.
• Professional, friendly and empathetic with patients and customers.

Responsibilities

• Welcome customers in person and on the phone, providing outstanding service.
• Manage front desk operations and keep appointments running smoothly.
• Share clear information tailored to each customer and patient.
• Support daily and weekly tasks to keep the practice organized and compliant.

Skills

Customer service

Phone handling

Front desk

Multitasking

Relationship building

Conflict de-escalation

Basic IT skills

Tools

Computer systems

Job description

Your future, as a Receptionist at mydentistYou’ll be joining us at our Eaglescliffe practice, TS16 0BU.As a Receptionist, you will provide outstanding customer service to our customers and patients, both face to face whilst visiting the practice, and by managing phone calls to our front desk.The working pattern for this role isMonday 8.30am-6pmTue 8.30am-6pmWed 8.30am-6.30pmThurs 8.30am-5.30pmFri 8.30am-5.15pmWith 1 hr lunchTotal Hours per week: 41.75As a Receptionist, you’ll be based on site in our practice, so home working is not possible.Our practice offersSupportive and experienced teamA convenient location, close for transport linksParking is availablemydentist is the UK’s leading dental provider, we help 4 million people across 530 practices access vital dental and oral health care every year. Our purpose is simple; to help the nation smile and our receptionists are key.What we offerFrom £12.97 per hourHolidays rising to 25 days (plus bank holidays)Health and wellbeing support; including virtual GP and free counsellingDiscounts at cinemas, retailers and restaurants – save hundreds of pounds a yearRecognition schemes and service awardsTraining and development opportunitiesWith stable hours and a great work life balanceWhat you'll be doingWelcome customers warmly – in person and over the phoneKeep appointments running smoothly and efficiently so everything flows well for the teamShare clear, helpful information tailored to each customerSupport daily and weekly tasks to keep the practice organised and compliantAbout youFriendly, caring and compassionateOrganised; can multitask and work towards KPI’sGreat at building relationshipsComfortable using computer systems (training provided)Confident at working in a fast-paced environmentAble to diffuse challenging situationsAble to learn about our servicesYour future starts hereBuild a rewarding career with a supportive, inclusive team.Click to apply now!